What is WiFi 6E and how is it different from previous WiFi versions?

WiFi 6E is the latest generation of WiFi technology, offering faster speeds, lower latency, and more capacity by extending into the 6 GHz band. This means less interference, especially in crowded environments, and a better overall experience for bandwidth-heavy activities like streaming, gaming, and video conferencing.

What equipment do I need to access WiFi 6E with Optimum?

To take full advantage of WiFi 6E, you'll need Optimum's latest all-in-one WiFi 6E Gateway, which is included with all Optimum Internet plans. Compatible devices that support WiFi 6E are also required to access the new 6 GHz band.

How does Whole Home WiFi work with WiFi 6E?

Whole Home WiFi uses WiFi extenders to ensure consistent, strong signal coverage throughout your home�even in hard-to-reach areas. When combined with the WiFi 6E Gateway, it helps deliver seamless, high-speed Internet across more devices and larger spaces. Learn more here.

Can I manage my WiFi 6E settings through the My Optimum app?

Yes. The My Optimum app allows you to manage all your home WiFi settings, including your WiFi 6E Gateway. You can personalize your network name, check speeds, manage connected devices, and troubleshoot issues�all from your smartphone.

What kind of support and protection comes with WiFi 6E service?

Optimum offers Proactive Security Monitoring to protect your network from malware, phishing, and viruses. Additionally, Premium Tech Support is available to help resolve connectivity issues in person if needed, providing added peace of mind.

Is WiFi 6E compatible with my current devices?

WiFi 6E is backward compatible, meaning it supports older WiFi devices alongside newer ones. However, to fully experience the benefits of WiFi 6E�such as access to the 6 GHz band�you�ll need devices that are specifically built to support WiFi 6E. Your older devices will still connect, but they�ll operate on the traditional 2.4 GHz and 5 GHz bands.

Is WiFi equipment included with Optimum Internet plans?

Yes. All Optimum Internet plans include the latest all-in-one WiFi equipment at no additional cost. This includes access to WiFi 6E technology, which delivers ultra-fast, reliable connectivity for today�s most connected homes.

How can I enhance my home WiFi experience beyond the standard setup?

Customers can upgrade to Whole Home WiFi for extended coverage and stronger signals throughout the entire home. This add-on includes WiFi extenders and is available for just $10/month.

What is a WiFi gateway and how is it different from a router?

Optimum�s all-in-one WiFi Gateway combines the features of both a modem and a router in a single device. It connects your home to the Internet and distributes WiFi throughout your space, reducing the need for separate devices and delivering a seamless experience for connected homes.

How do I know if I need Whole Home WiFi with extenders?

If you�re noticing weak signal areas or dead zones in your home�especially in larger spaces or homes with thick walls�Whole Home WiFi can help. It uses WiFi extenders to boost your signal, ensuring strong, consistent coverage throughout your entire home.