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A young woman is seen pointing to a sleek black smart home hub, the screen shows icons and what appears to be a user interface. She is holding a smartphone with text that reads "Accessibility means everyone gets to connect." Below the main heading, smaller text explains that Optimum is committed to making its services accessible to all customers using Optimum Fiber Internet. A young woman is seen pointing to a sleek black smart home hub, the screen shows icons and what appears to be a user interface. She is holding a smartphone with text that reads "Accessibility means everyone gets to connect." Below the main heading, smaller text explains that Optimum is committed to making its services accessible to all customers using Optimum Fiber Internet.

Accessibility means everyone gets to connect

We’re committed to making our internet, phone, TV, and mobile services accessible to all customers.

From accessible devices and adaptive features to support services and alternative formats, Optimum helps you stay connected, comfortably and confidently.

Designed with accessibility in mind, every step of the way

Accessible Products & Service Options

Vision Solutions

Select from tools like Guide Narration, VIP Caller identification, Interactive Voice Payments, and more.

Learn more

Hearing Solutions

Set up Closed Captioning TV, Voice Guidance, Visual Voicemail, Caller ID on TV, and more.

Learn more

Optimum Mobile

Optimum Mobile devices and features that make communicating with friends and family even better.

Learn more

Optimum stores

We're committed to physical accessibility for our stores, which are service animal-friendly.

Learn more

Accessibility Options

Explore our accessible services &
assistive technology

Optimum offers many accessibility solutions to our customers including closed captioning,
visual voicemail, and voice commands. Our Internet, TV and phone services offer features
that can be customized based on your personal preferences.

Apple TV includes built-in accessibility features.
Learn more

Voice Guidance "speaks" what's on the screen and includes details such as program descriptions and navigational instructions to help our Optimum TV customers navigate their TV options and decide what to watch.

Learn more about Voice Guidance

Use your voice to search for your favorite shows, launch apps, play, pause and more.

Get Google Assistant Info

View and pay your bill online with zoom in/out capabilities, using our mobile app, by phone, in person, or by mail.

Learn more

Choose to hear a distinctive ringtone for individual callers on your Optimum Phone service using the VIP Ringing feature.

Learn more about VIP Ringing

Only available in NY, NJ, and CT

Display closed captioning on Optimum TV, the Optimum TV App and any HD cable boxes.

Use the closed captioning feature on your TV for standard definition cable boxes.

Get Closed Captioning Info

Optimum Phone service is compatible with teletype devices for the hearing impaired.
Place calls through the local Telecommunications Relay Service (TRS) by dialing 711 from your Optimum Phone home phone.

Get your messages on your computer or receive an email whenever you have a new voicemail message.
Get Voicemail info.

Step by step instructions on how to connect, setup and use your Internet, TV and Phone services and features.

User Guides

Hearing aid compatible handsets and screen reader compatible applications are just a few options available.



For more details, visit Optimum Mobile Accessibility.

Optimum offers a variety of Internet plans to suit different needs, including high-speed options for households with multiple devices and heavy Internet usage. Plans and Internet speeds vary by location.

Optimum Stores welcome service animals.


Find an Optimum Store

Optimum Stores are wheelchair accessible.

Find an Optimum Store

For immediate closed captioning issues, please contact us at 1.888.420.0777 (phone), 516.803.1682 (fax) or CCQuestions@alticeusa.com.

Mail written closed captioning complaints to: Optimum, Attn: Vinny Guerrera, Director Executive Customer Relations, 1111 Stewart Ave, Bethpage, NY 11714 1.888.420.0777 (phone), 516.803.1682 (fax) or CCQuestions@alticeusa.com.