Accessible Products & Service Options
Select from tools like Guide Narration, VIP Caller identification, Interactive Voice Payments, and more.
Set up Closed Captioning TV, Voice Guidance, Visual Voicemail, Caller ID on TV, and more.
Optimum Mobile devices and features that make communicating with friends and family even better.
We're committed to physical accessibility for our stores, which are service animal-friendly.
Optimum offers many accessibility solutions to our customers including closed captioning, visual voicemail, and voice commands. Our Internet, TV and phone services offer features that can be customized based on your personal preferences.
Use Optimum Amplify and your voice to change channels, find movies and TV shows, control Optimum One and more.
Get commands to use to control your TV
Apple TV includes built-in accessibility features.
Voice Guidance "speaks" what's on the screen and includes details such as program descriptions and navigational instructions to help our Optimum TV customers navigate their TV options and decide what to watch.
Learn more about Voice Guidance
Use your voice to search for your favorite shows, launch apps, play, pause and more.
Get Google Assistant Info
Paying your bill
View and pay your bill online with zoom in/out capabilities, using our mobile app, by phone, in person, or by mail.
Choose to hear a distinctive ringtone for individual callers on your Optimum Phone service using the VIP Ringing feature.
Learn more about VIP Ringing
Only available in NY, NJ, and CT
Closed Captioning (CC)
Display closed captioning on Optimum TV, the Optimum TV App and any HD cable boxes.
Use the closed captioning feature on your TV for standard definition cable boxes.
Get Closed Captioning Info
TTY & TRS
Optimum Phone service is compatible with teletype devices for the hearing impaired.
Place calls through the local Telecommunications Relay Service (TRS) by dialing 711 from your Optimum Phone home phone.
Caller ID on TV
See the name and phone number for all incoming calls to your home phone right on your TV screen.
Get Caller ID on Optimum TV info
Get your messages on your computer or receive an email whenever you have a new voicemail message.
Get Voicemail info.
Step by step instructions on how to connect, setup and use your Internet, TV and Phone services and features.
Hearing aid compatible handsets and screen reader compatible applications are just a few options available.
For more details, visit Optimum Mobile Accessibility.
Virtual Assistant/Live Chat
Our Message Us assistant is compatible with screen readers and screen magnifiers.
Mail written closed captioning complaints to: Altice USA, Attn: Vinny Guerrera, Director Executive Customer Relations, 200 Jericho Quadrangle, Jericho, NY 11753 1.888.420.0777 (phone), 516.803.1682 (fax) or [email protected].