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Here's what Total Care handles for you

No-fee service visits

Optimum tech visits at no charge, an $80 savings each time.

Unlimited tech 
expert support

Call as often as you need. No limits, no extra cost.

Priority status & call routing

Get routed to a tech expert faster, 7 days a week.

Device protection

Accidental damage and malfunction coverage. Available on Plus and Max.

Pick your level of protection

Every plan covers service visits and expert support. Choose how much of your home tech you want protected.

Most Popular

Most Popular

300$15/mo.

mbps

$10/mo.

The essentials. No-fee service visits plus priority routing to a tech expert 7 days a week.

300Total Care Plus $20/mo.

mbps

$15/mo.

Everything in Total Care plus device protection, one smart home install, & uBreakiFix® repairs.

300 Total Care Max $30/mo.

mbps

$20/mo.

Everything in Plus with coverage extended to all eligible home tech & two smart home installs/yr.

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Terms Terms

Total Care service auto-renews monthly at $10/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time at 888-543-0220 or by logging into account at optimum.net. Cancellation effective at end of then-current billing period except in CT & NJ.

Total Care Plus is $15/month for the first 12 months from the date of enrollment. After 12 months, the monthly price becomes $20 and will automatically renew each month until cancelled. Cancel any time by writing to administrator at P.O. Box 1818, Sterling, VA 20167, at 855-993-1680 or by logging into account at optimum.net. Cancellation within the first 30 days effective immediately and subject to a full refund. Cancellation thereafter effective immediately subject to pro-rated refund.

Total Care Max is $20/month for the first 12 months from the date of enrollment. After 12 months, the monthly price becomes $30 and will automatically renew each month until cancelled. Cancel any time by writing to administrator at P.O. Box 1818, Sterling, VA 20167, at 855-993-1680 or by logging into account at optimum.net. Cancellation within the first 30 days effective immediately and subject to a full refund. Cancellation thereafter effective immediately subject to pro-rated refund.

Compare all plan details, side by side

FeaturesTotal CareTotal Care PlusTotal Care Max
No-fee Optimum service visits ($80 savings)CheckCheckCheck
Unlimited support from tech expertsCheckCheckCheck
Priority status and call routing 7 days per weekCheckCheckCheck
Accidental damage protection and malfunction coverage for home entertainment devicesCheckCheckCheck
Accidental damage protection and malfunction coverage for all eligible home products, including entertainmentCheckCheckCheck
Amount of low-cost smart home installation service every 12 months012
Access to 700+ uBreakiFix® stores for eligible repairsCheckCheckCheck
Terms Terms

Total Care service auto-renews monthly at $10/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time at 888-543-0220 or by logging into account at optimum.net. Cancellation effective at end of then-current billing period except in CT & NJ.

Total Care Plus is $15/month for the first 12 months from the date of enrollment. After 12 months, the monthly price becomes $20 and will automatically renew each month until cancelled. Cancel any time by writing to administrator at P.O. Box 1818, Sterling, VA 20167, at 855-993-1680 or by logging into account at optimum.net. Cancellation within the first 30 days effective immediately and subject to a full refund. Cancellation thereafter effective immediately subject to pro-rated refund.

Total Care Max is $20/month for the first 12 months from the date of enrollment. After 12 months, the monthly price becomes $30 and will automatically renew each month until cancelled. Cancel any time by writing to administrator at P.O. Box 1818, Sterling, VA 20167, at 855-993-1680 or by logging into account at optimum.net. Cancellation within the first 30 days effective immediately and subject to a full refund. Cancellation thereafter effective immediately subject to pro-rated refund.

Already have Total Care? Add Advanced
Security and Whole Home WiFi

Get more from your internet with built-in protection, reliable coverage, and expert help when you need it.

screen time

SecureCare just $15/mo.

Advanced Security + Total Care

  • No-fee service visits (an $80 savings)
  • Unlimited tech expert support
  • Priority call routing 7 days a week
astronaut
astronaut

SecureComplete just $20/mo.

Advanced Security + Whole Home WiFi (up to 3 extenders) + Total Care

  • WiFi coverage in every room
  • No-fee service visits (an $80 savings)
  • Unlimited tech expert support
  • Priority call routing 7 days a week
Terms Terms

INTERNET EQUIP, TAXES & FEES: For online orders, standard rates for professional installation may apply where free Self-Setup is available. Gateway fee auto-renews monthly at $0/mo. + taxes & fees for 12 months, after which price will go up no more than $5/mo. per year until standard rates reached. Limit 1 per household. Min system req’s & equip configs apply.

Whole Home Wifi (optional) auto-renews monthly at $5/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time at 877-694-9474. Cancellation effective at end of then-current billing period except in CT & NJ. Whole Home WiFi is available for purchase to enhance wireless connectivity throughout a subscriber’s residence. Coverage varies based on normal use and building conditions. Actual range and performance can vary. For other services and supplies (add’l equip., install, paper bill, device protection, misc. services, etc.) taxes may apply.

Advanced Security auto-renews monthly at $5.00/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time at 877-694-9474. Cancellation effective at end of then-current billing period except in CT, NJ & WV.

Advanced Security works only with compatible Gateway provided by Optimum. Service may take up to 30 minutes to activate once the Optimum equipment is installed. This Service is not antivirus or firewall software and does not protect against inbound network attacks. It blocks domains only if Optimum, at its discretion, identifies them as potentially malicious or if the Customer configures web filtering to block them. Customer is solely responsible for configuring web filtering policies and managing connected devices and profiles, and Optimum has no liability for these configurations.

Total Care service auto-renews monthly at $10/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time at 888-543-0220 or by logging into account at optimum.net. Cancellation effective at end of then-current billing period except in CT & NJ.

Get the coverage.
Skip the surprise costs.

The average home has thousands of dollars
worth in tech. Without Optimum Total Care
Plus or Max, this could mean costly repairs and
replacements when something happens.

 

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Terms Terms

Limitations and Exclusions apply. See Terms and Conditions for details.


*2022 CTA US Consumer Tech Forecast and 24th US Ownership Study

Infographic showing $11,540 average home tech investment value protected by Optimum Total Care across devices

See what Optimum customers are saying

We're turning customers into fans, megabit by megabit.

Great customer service. George was very patient and helpful!

Jennifer
NJ | 1GBPS

Agent was very helpful and really tried to fix the problem.

Pedro
NJ | 16GPS

Extremely helpful and knowledgeable. I would definitely recommend!

Cameron
CA | BROADBAND INTERNET T1000

Austin was very competent and made things easy for me!

Rhonda
TX | BROADBAND INTERNET T50

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Frequently asked questions

Optimum Total Care is a premium tech-support plan for a flat $10/mo. It includes unlimited U.S.-based expert support 7 days a week, priority status when you call, and no-fee service visits — a savings of $80 per visit.

Total Care is a flat $10/mo — no price increase — plus taxes. Total Care Plus is $20/mo (introductory pricing may apply). A Total Care Max tier ($30/mo) is also available for protection on all eligible home devices.

Total Care ($10/mo) covers tech support and no-fee service visits. Total Care Plus ($20/mo) includes everything in Total Care and adds device protection — accidental-damage and malfunction coverage for eligible home entertainment devices, one low-cost smart-home installation per year, and access to 700+ uBreakiFix® stores for eligible repairs.

If you need an Optimum technician for a covered issue, Total Care waives the service-visit fee — a savings of $80 per visit.

Total Care Plus covers eligible home entertainment devices — such as smart TVs, tablets, and gaming systems — for accidental damage and malfunctions. Limitations and exclusions apply; see the terms for details.

Total Care includes unlimited access to U.S.-based tech experts 7 days a week, plus priority status and call routing whenever you contact Optimum for help.

Total Care Plus gives you access to more than 700 uBreakiFix® stores nationwide for eligible repairs.

Yes. Total Care plans renew monthly and can be canceled anytime, with no long-term commitment.

New customers can add Total Care while setting up Internet; current customers can sign in to My Optimum to add it to an existing plan.

Terms

Total Care service auto-renews monthly at $15/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time at 877-694-9474 or by logging into account at optimum.net. Cancellation effective at end of then-current billing period except in CT & NJ.

Terms

Total Care + service auto-renews monthly at $20/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time by writing to administrator at P.O. Box 1818, Sterling, VA 20167, at 877-694-9474 or by logging into account at optimum.net. Cancellation within the first 30 days effective immediately and subject to a full refund. Cancellation thereafter effective immediately subject to pro-rated refund.

Terms

Total Care Max service auto-renews monthly at $30/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time by writing to administrator at P.O. Box 1818, Sterling, VA 20167, at 877-694-9474 or by logging into account at optimum.net. Cancellation within the first 30 days effective immediately and subject to a full refund. Cancellation thereafter effective immediately subject to pro-rated refund.