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optimum optimum

Get Total Care for
total peace of mind

Total Care plans to fit your needs

300$15/mo.

mbps

300$15/mo.

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No-fee Optimum service visits
(an $80 savings)

Unlimited support from tech experts

Priority status & call routing 7 days a week

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Terms

300Total Care Plus $20/mo.

mbps

300$20/mo.

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Accidental damage protection & malfunction coverage for home entertainment devices

1 low-cost smart home installation service every 12 months

Access to 700+ uBreakiFix® stores for eligible repairs

No-fee Optimum service visits
(an $80 savings)

Unlimited support from tech experts

Priority status & call routing 7 days a week

Check availability
Terms

300 Total Care Max $30/mo.

mbps

300 $30/mo.

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More information

Accidental damage protection & malfunction coverage for all eligible home products, including entertainment

2 low-cost smart home installation services every 12 months

Access to 700+ uBreakiFix® stores for eligible repairs

No-fee Optimum service visits
(an $80 savings)

Unlimited support from tech experts

Priority status & call routing 7 days a week

Check availability
Terms

No service visit charges

Count on our Total Care products, Optimum’s all-in-one tech solution

Pro support & tech help

Priority status when calling Optimum for support with access to expert tech help

optimum
optimum

We’ve got you covered

Rely on added support for all your eligible
connected devices.

Worry-free device coverage

For breakdowns on your eligible home tech, including accidental damage for certain devices

Smart home installation

Up to 2 low-cost smart home installation services every 12 months with Total Care Max

Get the coverage.
Skip the surprise costs.

The average home has thousands of dollars
worth in tech. Without Optimum Total Care
Plus or Max, this could mean costly repairs and
replacements when something happens.

 

Check availability
Terms

Limitations and Exclusions apply. See Terms and Conditions for details.


*2022 CTA US Consumer Tech Forecast and 24th US Ownership Study

See what Optimum customers are saying

We're turning customers into fans, megabit by megabit.

Great customer service. George was very patient and helpful!

Jennifer
NJ | 1GBPS

Agent was very helpful and really tried to fix the problem.

Pedro
NJ | 16GPS

Extremely helpful and knowledgeable. I would definitely recommend!

Cameron
CA | BROADBAND INTERNET T1000

Austin was very competent and made things easy for me!

Rhonda
TX | BROADBAND INTERNET T50

Frequently asked questions

Optimum Total Care is a premium support service designed to assist with tech challenges related to your connected home devices. For $10/month (for the first 18 months; $15/month thereafter), it includes:

  • No-fee service visits for issues outside of standard service coverage.
  • U.S.-based premium tech support available seven days a week.
  • Priority status when contacting Optimum support.

This add-on provides coverage for accidental damage to your home entertainment devices and includes tech support. For $12/month, it offers:

  • Protection for devices like tablets, smart TVs, and gaming systems.
  • U.S.-based premium tech support available seven days a week.
  • Discounted smart home installation services.

Premier Protection & Support offers comprehensive coverage for both entertainment and home office devices, along with tech support. For $24/month, it includes:

  • Protection for devices such as computers, printers, and other home office equipment.
  • U.S.-based premium tech support available seven days a week.
  • Discounted smart home installation services.

  • Service Protection is designed to help you avoid unexpected charges for service issues at home. For $8/month, it provides:
  • Waived fees for service visits related to unexpected issues.

To add any of these service add-ons to your Optimum plan, you can:

  • Visit the Optimum Service Add-Ons page:
  • Call Optimum customer service at 888.260.3734.

See if Optimum is available at your address

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Terms

Total Care service auto-renews monthly at $15/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time at 877-694-9474 or by logging into account at optimum.net. Cancellation effective at end of then-current billing period except in CT & NJ.

Terms

Total Care + service auto-renews monthly at $20/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time by writing to administrator at P.O. Box 1818, Sterling, VA 20167, at 877-694-9474 or by logging into account at optimum.net. Cancellation within the first 30 days effective immediately and subject to a full refund. Cancellation thereafter effective immediately subject to pro-rated refund.

Terms

Total Care Max service auto-renews monthly at $30/mo. + taxes & fees. Standard rates subject to change. Subscription auto-renews each month until canceled. Cancel any time by writing to administrator at P.O. Box 1818, Sterling, VA 20167, at 877-694-9474 or by logging into account at optimum.net. Cancellation within the first 30 days effective immediately and subject to a full refund. Cancellation thereafter effective immediately subject to pro-rated refund.