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Frequently asked questions
What types of deals does Optimum offer?
We offer a variety of deals on both internet and mobile services, including discounts on monthly plans, promotional pricing for new customers, and Optimum internet + mobile offers.
What is Optimum Complete?
When you combine Optimum Internet and Optimum Mobile for complete connectivity at home and on the go, you unlock exclusive Optimum Complete savings on your Internet
What kind of deals can I get on my wireless service?
Optimum offers great deals on phones including iPhone, Samsung Galaxy, and Motorola Moto G deals.
Details
99.9% reliability claim excludes outages caused by external events and scheduled maintenance.
8 Gig Fiber Internet is currently available in portions of NY, NJ & CT. Fiber Internet is not available in all areas. In some areas, Internet is delivered over cable network with different speeds. Enter your address to see availability in your area.
Smart WiFi 6 claim based on comparison of maximum theoretical speeds for Optimum’s Smart WiFi 6 (802.11ax) and Smart WiFi 5 (802.11ac) gateways.
INTERNET EQUIP, TAXES & FEES: For online orders, standard rates for professional installation may apply where free self-setup is available. 1 free Gateway included. Limit 1 per household. 1 free WiFi extender available if recommended by your Optimum technician. WiFi extender(s) may be needed in order to connect wirelessly throughout Subscriber's residence. For other services and supplies (add’l equip., install, paper bill, device protection, misc. services, etc.) taxes may apply. Min system req’s & equip configs apply.
OPTIMUM PREPAID MASTERCARD: Offer is not available to individuals who have previously participated in a Prepaid/Gift Card or Snappy Gift promotion within the past 12 months. Must maintain promotion and remain in good standing with no past due or returned payments throughout first 90 days after account activation in order to receive Prepaid Mastercard. Card will be mailed 4-6 weeks after 90-day period or customer may elect to receive virtually. Limit 1 per customer. Prepaid Mastercard cannot be used to pay Optimum monthly bill. Card/Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Card can be used where Debit Mastercard is accepted. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or in stores that accept mobile wallet. Card/Virtual card valid for up to 12 months; unused funds will forfeit after the valid thru date. Terms and conditions apply.
MAX: Max offer req’s Optimum Internet 500 Mbps for 6 months or 1 Gig for 12 months. Customer must maintain promotion and remain in good standing throughout promotional period to maintain included Max. After promotional period, Max auto renews at the then prevailing rate (currently $15.99/mo.). Pricing subject to change. Cancel any time at 877-694-9474. Cancellation effective at end of then-current billing period. Offer available for a limited time. Max and related elements are property of Home Box Office, Inc. All other networks, devices, titles, related trademarks and service marks are the property of their respective owners. Use of Max is subject to its own terms and conditions, see max.com/terms-of-use for details. Programming and content subj. to change.
Pricing, offers, and terms subject to change and discontinuance w/o notice. All trademarks and service marks are the property of their respective owner. © 2024 CSC Holdings, LLC.
All rights reserved. All trademarks and service marks are the property of their respective owners. © 2024 CSC Holdings, LLC.