Optimum offers several Internet-only packages, with various Internet connection speeds. To see what’s available for your home, enter your address here.

It depends on your needs. Optimum 300 Mbps Internet offers speeds more than adequate for moderate household use and HD video streaming on multiple devices. Optimum 500 Mbps Internet can easily handle 4K Ultra HD video streaming on multiple devices and fully connected homes. And 1 Gig Internet offers high-speed connectivity for ultra-connected home networks. In select areas, Optimum offers Multi-Gig Internet speeds available to power elite gamers, content creators, live streamers, and more. Availability and speeds vary by area.

View our Internet offers above or enter your address here to find deals available in your area. You can also save up to $15/mo. on Internet when you sign up for Optimum Mobile. Optimum Internet has speeds up to 5 Gig and in addition to our high-speed home Internet, Optimum also offers TV, and home phone service. Availability and Internet speeds vary by area.

Fiber Internet is available in select areas. Where Fiber Internet is not available, service is provided over cable and connected to our larger 100% Fiber Internet network.

Once you have chosen the Optimum Internet service of your choice, you will be provided with the options of either choosing to have your Internet professionally installed by Optimum certified technicians or to perform a self-setup of your Optimum Internet. Optimum self-setup is not available with all offers/services or in all areas.

• What is Optimum self-setup? 
The Optimum self-setup is a self-guided process which will guide you through the steps necessary to ensure that your Internet service is activated. This option is an easy step-by-step set-up and should have your Internet up and running in approximately 15 minutes.

• What is Optimum professional Installation? 
Optimum professional installation is the process where an Optimum certified technician will arrive at your address to establish your Internet connection.

The self-setup process is provided by Optimum so that customers can set up and activate their Internet service on their own schedule. This service is a self-guided, step-by-step process. Using your personalized QR code, Optimum will walk you through the necessary steps to have you up and running in about 15 minutes. There are also some added benefits to performing a self-setup of your Internet:
 

• Free, no installation fee
• Efficient, equipment delivered directly to you in 2 days
• Convenient, no appointment or technician is needed
• Quick, easy-to-use, straightforward self-setup app

 
Optimum self-install is not available with all offers/services or in all areas.

Optimum Advantage Internet customers can access Optimum Internet speeds up to 50 Mbps. This provides sufficient bandwidth for online learning, streaming, and Browse.

Optimum will provide you with a free compatible Gateway modem and free WiFi extender, if needed. This will ensure you have the necessary equipment to access Optimum’s high-speed Internet.

There are no additional costs or fees with Optimum Advantage Internet. There is no annual contract, and we have a 60-day money-back guarantee if you are not satisfied with our service.

Optimum Complete offers special discounted pricing when you combine services available in your area. See above for the most up-to-date pricing details when you combine Internet and Mobile. Included with your Optimum Complete is a free Optimum Gateway.

As long as your phone is both compatible with Optimum Mobile and unlocked, you can bring it to your new Mobile plan.

Yes! Optimum subscribers can access their favorite channels by using the Optimum TV and Optimum apps, available for Apple iOS and Android devices. Or when using apps on your favorite streaming device, you can select Optimum TV or Optimum (all other subscribers) as your TV Provider. All you need is your Optimum ID and password. Don’t have an Optimum ID? Click here to create one. Not available with all services or in all areas.

Optimum offers unique packages to fit your needs including 325+ channels and all your local news, sports and cable channels you know and love. To find out which package is right for you between our Core TV, Select TV, and Premier TV offerings, go to the Optimum TV page to see a detailed TV lineup for your area. Not all channels are available in all areas.

Enter your address here to find TV deals available in your area. Optimum offers 4 different TV plans. Choose what works for your household, depending on your entertainment needs and the TV channels you want to watch. Optimum also offers multiple packages that you can add to your plan, like Sports Packages, Premium Channels, and so much more.

New Customers Installation Appointments
You can manage your appointment or contact us for assistance anytime.

Existing Customer Service Appointments
You can manage your appointment or contact us for assistance anytime.
On the day of your appointment, our technician will call when they are on their way.
There are different possible fees and charges associated with each appointment type.

For installations and appointments to restart service, payment may be requested when you are scheduling your appointment with a sales representative.
View our pricing and packages for additional services and charges.

Installation Appointments
A typical installation takes 2-5 hours after the technician arrives at your home. Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. You do not need to be home for this pre-assessment.
 

Service Appointments
Service appointments typically take between 1-3 hours depending on the amount of work required to identify and resolve the issue.

Our technicians will install:

• Optimum provided Internet equipment (modem, router, Gateway and Extender)
• Optimum provided TV equipment (cable boxes, cable cards and Stream)

Our technicians will not install/repair:

• Customer-owned Internet equipment (such as modems, Gateways, etc.)
• 3rd party devices (such as streaming devices, Tivo, etc.)
• Apple TV
• Amplify

It is also important to note we will not guarantee service or support regarding technical issues unless it is an Optimum modem or router.

To be ready for your appointment, please be sure that:

• Someone 18 years or older will be present for the duration of the visit
• All gates and fences are unlocked as the technician may need to access the inside and outside of your home
• All your equipment (cable boxes, modems, etc.) and own devices are in your home at the time of the visit, so our technicians can confirm everything is working before they leave
• All pets are secured while the technician is in your home
• All cable outlets are accessible
• TVs that are connected or will be connected to our service and their entertainment centers are at least three to five feet away from the wall
• The technician can easily access the location where the cable is coming into your home
• All potential hazards are removed from pathways in and out of the home, such as clutter, unsecured wires, snow and ice

Once you schedule an appointment, you will need to be home during the time window. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule.
Service appointment fees may be charged for missed appointments.

• The technician will call, or text you if you are signed up for text alerts, when they are on their way and arrive within the scheduled appointment window
• Upon arrival, the technician will verify the appointment request reason and services that are scheduled to be completed - all technicians have a company issued ID and will show you upon request
• The technician will assess the environment and decide if the work needs to be completed inside or outside your home
• For an installation, pick where you want the technician to install the outlets
• We strongly recommend that you set up your Optimum ID and password during your appointment -xf ask your technician for assistance if needed
• The technician will verify that all services are working upon completion of the appointment

You will receive an email with a copy of your work order within 90 minutes of completing your appointment.
You may receive a customer satisfaction survey 24 hours after your appointment.

As part of the speed upgrade, you're being moved to a higher speed that is now offered at your current rate. There'll be no change to your current price as a result of this activity.

If you aren't experiencing the faster speed, you may need to reset your modem.

• Unplug your modem from the power source
• Wait 30 seconds and plug the modem back in

If you received new equipment from us recently, please make sure you set up the new equipment to receive the upgraded speed.

If you use your own equipment, please make sure you’re using a modem that’s capable of the faster speed to take full advantage of your service. Learn more about modem compatibility.

• Option 1: Rent a modem from Optimum to ensure you have the equipment that’s right for your Internet speed, with 24/7 tech support. Plus, complimentary equipment replacement if there’s ever a malfunction or need to upgrade. To rent one for as low as $10 per month, visit your local Optimum store or message us.
• Option 2: Purchase your own modem by following the modem compatible guide. For your convenience, compatible modems are available for purchase at shop.surfboard.com/optimum-store/.

Changes can always be made! You can contact our customer service at 1.888.4.Optimum or sign into your account to see other available options.