Community WiFi Terms of Use for Subscribers - Big Apple Connect by Optimum


CSC Holdings, LLC ("Altice") is pleased to make its community WiFi networks, including Optimum WiFi, Optimum WiFi Passpoint, and Altice WiFi (collectively the "Community WiFi Networks."), available to Optimum Subscribers, Suddenlink Customers and other authorized users in accordance with these Terms of Use ("Terms"). For Optimum Subscribers, these Terms incorporate the General Terms and Conditions of Service, available at:

Your use of any Community WiFi Network is your acknowledgment that you have read and agreed to these Terms.


Access to and Use of Community WiFi Networks

You understand that the Community WiFi Networks are a feature of Altice's Optimum Internet service.

In order to access a Community WiFi Network, you must provide your Optimum login credentials. You acknowledge and agree that you will be responsible for all activities during any session using a Community WiFi Network. You may not provide any third party with your credentials for the purpose of accessing a Community WiFi Network. You may use the Community WiFi Networks solely for your own lawful personal purposes in accordance with the relevant Acceptable Use Policy. You may not in any way distribute, resell or otherwise provide third parties with access to or use of a Community WiFi Network.

You understand that you may be able to access Altice's third party roaming partners WiFi networks and agree that your use of such roaming partner WiFi networks will be subject to such roaming partner's terms and conditions of use, and are incorporated herein by this reference. You understand and agree that enhanced security while roaming may not be available on third party partner networks. You agree that your use of the Community WiFi Networks may be terminated or suspended by Altice or its roaming partners, if Altice or its roaming partners reasonably believe these Terms have been violated.


Performance of Community WiFi Networks

In order to use a Community WiFi Network, you must have a WiFi- capable device that:

  1. meets U.S. and other applicable technical standards;
  2. is compatible with the Community WiFi Network;
  3. renders web pages in a standard HTML browser application;
  4. runs the IP protocol; and
  5. is configured to obtain web addresses automatically.

The WiFi device must be in close enough proximity to the Community WiFi Network's wireless access points to achieve connectivity with the Community WiFi network. Community WiFi Network access location lists/maps may be updated from time-to-time. Actual Community WiFi Network coverage, locations and quality may vary.

As between Altice and You, You agree that Altice will use commercially reasonable efforts to provide useful, reliable, and secure Community WiFi Network service. Because the Community WiFi Networks utilize public, unlicensed radio-frequency spectrum, the Community WiFi Networks may be subject to external interferences, environmental influences, and other factors and variables beyond our reasonable control. Performance and availability may vary, including but not limited to or affected by:

  1. transmission and download speed and accuracy;
  2. network congestion;
  3. performance, configuration, and functionality of your WiFi devices and wireless cards (including, but not limited to memory, storage and other limitations);
  4. physical obstructions and distances between your WiFi device and the Community WiFi Network;
  5. availability of electric power;
  6. collocation failures;
  7. transmission and equipment limitations, failures, maintenance or repair; and
  8. user error

Community WiFi Networks may also be interrupted, refused, limited or curtailed for these reasons. We are not responsible for data lost or misdirected due to these and other foreseeable and unforeseeable factors. Network speed is an estimate and is no indication of the speed at which your WiFi device or the Community WiFi Network will operate. Actual network speed and other performance will vary. Information regarding Optimum's network management practices may be found in

In order to maintain acceptable levels of service for all Community WiFi Network users and to improve this service, we reserve the right to monitor use of the Community WiFi Networks and to make such adjustments to the use of such services as may be necessary to maximize the benefit and enjoyment for all Community WiFi Network users. Additionally, consistent with the Community WiFi Network service may use automated processes to monitor and scan communications over the Community WiFi Networks in order to maintain and provide services, improve your experience, ensure the integrity of your communications, convey messages related to your account, deliver relevant advertising and for various other purposes related to the provision of Community WiFi Network services.


Optimum WiFi Passpoint and Altice WiFi

Optimum WiFi Passpoint and Altice WiFi (collectively, "Passpoint") allow you to automatically connect to Passpoint hotspots after you register a compatible mobile device and select a Passpoint hotspot. Thereafter, a properly registered mobile device will automatically connect when in range of an Passpoint hotspot using the provisioned credentials. You understand and agree that in the event a Passpoint hotspot is not in range or unavailable, you may be automatically connected to a non-Passpoint hotspot. In order to ensure a connection with enhanced security, you are responsible to check that you are connected to a Passpoint hotspot.

The Passpoint connections may be secured with WPA2-enterprise level authentication. You understand and agree that when connecting to Passpoint via an Optimum Router, that Optimum Router may be connected to a cable modem via a wired Ethernet connection (a "local" segment). All Ethernet traffic over this local segment will be reflected by the cable modem in an unencrypted form onto the cable network and be subject to eavesdropping. NOTE: there may be a limit to the amount of devices you may register for Passpoint depending on the Internet Tier for your Optimum Online service.


Service Subject To Interception and Unauthorized Use

You acknowledge that communications over the Community WiFi Networks may be subject to interception by unauthorized third parties. Although Altice uses commercially reasonable efforts to provide you with a secure and reliable service, your use of Community WiFi Networks is AS IS and AS AVAILABLE and we cannot and do not make any general or specific warranties regarding the security, availability, performance or other functionality of Community WiFi Networks. You are responsible for security at the end user device while using a Community WiFi Network. Altice expressly disclaims any responsibility or liability for your use of a Community WiFi Network and for any lack of security at the end user device that may result from your use of a Community WiFi Network, except in the case of Altice’s gross negligence or willful misconduct.

You understand and agree that an Optimum WiFI, Altice WiFi or other "watermark" bearing our logo may appear superimposed from time to time over portions of website pages you visit, that the watermark is intended solely to identify the relevant Community WiFi Network as the source of your wireless Internet access service, and that this in no way indicates Altice's approval of or responsibility for the content of such websites, which are solely the responsibility of the website operators and/or content providers.

Altice is not responsible in any way for any third party website content or the operation of any third party website accessed via a Community WiFi Network, or for the appearance of our "watermark" over a portion of any website.


Changes to Community WiFi Networks and these Terms of Use

You agree that Altice may for any reason, and without notice to you, modify or terminate any Community WiFi Network and these Terms of Use without liability to you, any user or any third party.

We urge you to review these Terms of Use periodically so that you will be aware of any modifications.


Effective June 28, 2022