Optimum Billing & Support | Optimum Support

Billing & Support

Your bill is designed to be clear and easy to understand. View your current Internet, TV and phone bills anytime at My Bill or using the My Optimum app.

The Optimum Mobile bill is separate and can be viewed at MyMobile.

Your Bill

What to expect on your first bill

Your first bill may be a little higher than your regular monthly bill due to any of these one-time charges:

Installation/activation fees or one-time charges
Equipment purchases
Partial month of service use (amount varies based on the date of installation and the start of your billing period)

How to read your bill

Payment Options

We offer many convenient ways for you to pay your bill - online, using the app, by phone, in person, or by mail.

Ways to pay

Paperless Billing

Go Paperless and simplify your life. Instead of a mailed paper statement, you'll automatically receive an email with a link to your bill each month. You'll save time, money, and help the environment.

Go paperless

Help and More

If you have questions, we've got plenty of ways for you to find answers:

Chat

Meet Allie, your own virtual assistant, who's available 24/7 to quickly troubleshoot problems or connect you with an Optimum Expert.

Help Center

Get help with questions about billing, equipment, installation, outages and more.

Social

Stores

Find the nearest Optimum store to shop new products, upgrade services,
pick up equipment and make payments.