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Here you'll find everything you need to get the most out of your Optimum experience.

Get to know your service

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Stay connected and informed. Sign up for important text messages about your account, appointments, and service.

Optimum ID

Access and manage your service and benefits by creating an Optimum ID. 

You must be on your home network to create your first, or primary, Optimum ID. Make sure to have your account number handy.

My Optimum

Manage your service, account, and profile information, anytime, anywhere at My Optimum.

Profile and Security

  • Set your notification preferences
  • Change your account password, Access Code or security questions
  • Add additional Optimum IDs

Billing and Payment

  • View your bill
  • Make a payment
  • Sign up for Auto Pay and Paperless Billing

Equipment and Services

  • Upgrade your service
  • Manage your in-home WiFi network
  • Access your email/voicemail

Appointments and Support

  • Manage your service appointments
  • Check for service outages
  • Search the online help center


My Optimum app

Find what you need in the palm of your hand. WiFi management, quick and easy bill pay, optimize your speed, personalize your experience, and more.

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See if Optimum is available for your home.

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