By opting into Optimum’s text messaging program (called "Optimum Text Alert Notifications"), you agree that Optimum and its agents may text you at any phone number (landline or wireless) that you provide to us, for Appointment Alerts, Outage Alerts, Account Alerts, and/or Promotional Offers, as applicable:


Comm CategoriesShort CodeDescription
Appointment & Fulfillment20546
Appointment reminders and order fulfillment notifications – this includes self-installation
Account & Payments60891
Account Updates, Payments reminders and confirmations
Outage/Service Alerts688688Pre-Storm, During Storm, Long Term Outage, Planned Maintenance Comms
Marketing & Promos78872Ad hoc product related communications, Marketing offers and promotional comms


You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from that short code. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can contact us directly for help.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Data obtained through the short code program will not be shared with any third parties for their own purposes. If you have any questions regarding privacy, please read our privacy policy: https://www.optimum.com/terms-of-service/privacy/Customer-Privacy


Effective: May 8, 2024