Equipment Compatibility

TV Equipment

Most of our channels are encrypted, transmitted in digital format, and require cable-ready equipment. Optimum’s cable boxes let you enjoy all of our programming including On Demand and interactive services. Certain DVRs and TVs may be equipped with CableCARD technology. Using a CableCARD provided by Optimum will allow you to watch most of our programming without the use of a cable box. CableCARDs do not support two-way, interactive services such as On Demand, the Optimum program guide, interactive services or the ability to order Pay Per View using your remote. Certain programming is provided in a “switched video” format*, such as select international and sports channels. CableCARD-compatible devices, such as TiVo, must be equipped with a Tuning Adapter* to receive this type of programming. If you have a TV with a QAM tuner*, you’ll be able to see channels in Broadcast Basic that are not encrypted without any extra equipment.

Please also note that our equipment may not support certain features and functions of older TVs or VCRs. For example, you may not be able to use display features (such as picture-in-picture), use a VCR to record one program while viewing another, or use a VCR to record consecutive programs on different channels. Some of these problems may be resolved by the use of A/B switches, signal splitters and/or other supplemental equipment that can be purchased from Third-Party retail stores.

* Does not apply in Bronx and Brooklyn.

Remote Controls

Some TV, VCR, DVD player or DVD recorder remote controls are also capable of controlling the basic features of your cable box. You may choose to buy a “universal” remote control device capable of working with your cable box at retail outlets. Examples of compatible universal remote control devices include: RCA 5 device universal cable remote, URC SR3 big button universal remote control and General Electric 24927 8-in-1 Universal Remote Control. Most universal remotes made since 2001 are compatible with our cable boxes.

Where to Get Equipment

We offer and maintain equipment for the service you’ve chosen. Equipment can be picked up at an Optimum Store, shipped to you or even delivered by a technician. We’re happy to talk about equipment options and prices with you. For a list of stores, visit optimum.com/stores. Since cable boxes protect our programming services from cable theft, these devices can only be obtained from Optimum. You may see cable boxes sold by others online or elsewhere. These devices are illegal to buy, sell, or use. For your security, we don’t authorize any cable box that isn’t provided to you by Optimum.

Customer Support

If you’re having issues with your cable-ready devices or other equipment available through retail stores, contact us at the customer support number on the front of your bill, or go to optimum.net/support.

You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

FCC Responsible Party for DCIWA384 UHD and DGCI384 UHD devices:
Sagemcom USA
14651 N. Dallas Parkway
Suite 900
Dallas, TX 75254
Phone: 972-674-4100