We’re ready to respond
to severe weather.

Restoring your service quickly is our top priority.

At Optimum, we know how important it is to stay connected, and sometimes severe weather, natural disasters or power outages happen that affect your service. That’s why we take steps to prepare and are committed to getting you reconnected as quickly as possible:

  • Our Network Operations Center tracks weather events closely and monitors any potential impacts before, during, and after.
  • All our generators are checked regularly and ready in case of extended power outages.
  • We work with local authorities and energy companies to ensure coordination on restoration efforts.
  • Our technicians are on call 24/7 to assist as soon as it is safe for them to do so.

So, now that you know we’re all set, we wanted to make sure you are too.

Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours.

Get storm ready

Add your mobile number at optimum.net/alerts for up-to-date service-related alerts and restoration updates.

How else can
I be ready?

  1. 1. Have your Optimum ID ready to quickly log into your account for status updates and online support. Need ID Help?

    Make sure you have ways to keep your devices charged like through an extra battery, car or generator.

  2. 2. Check the settings on important communication channels. So, if you’ve enrolled in getting alerts, make sure your contact information in your profile is correct.

  3. 3. Set up email accounts on your mobile devices using these easy-to-follow instructions: Apple or Samsung devices

What happens when you lose service?

Keeping your service up and running is our goal, but some things are beyond our control. Regardless, we’re ready with a clear restoration roadmap if your service is interrupted.

Service Restoration FAQs

  • Where can I get news and important information?
  • Where can I get more information to make sure I'm ready for a storm or outage?
  • What should I do if my Optimum service is not working?
  • Will I lose my Optimum service if my power is out?
  • If I have power, shouldn't my Optimum service work?
  • Once the power is restored in my home or business, how can I get my service back up and running?
  • Can I install a backup battery for my Optimum modem or Gateway?
  • How do I update my account to indicate I’m on Life Support or have certain special needs and live in New York?
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