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If your service is down, check Service Status, under Support at optimum.net to see if there is an outage. If it shows an outage, there's no need to contact us. If no outage is shown, please contact us so we can alert our technicians.

Without power to your home, your Optimum service will not work. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. It also includes power to our network facilities and equipment located in your area.
If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work.

It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power – preventing your service from working. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. There could even be connection issues between your home or business and the nearest utility pole.

If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment.
•    Unplug your equipment (i.e., your modem or gateway)
•    Wait 30 seconds
•    Plug your equipment back into the power source

During a power outage, it's strongly recommended that you have a batter backup so you can continue to have Optimum Voice service (if that is part of your package). You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. 

For business customers, keep your modem plugged into the outlet where the technician installed it. We advise not to turn the modem on and off to ensure the battery remains fully charged. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage.