Premier Protection & Support
For just $19.99 per month, you'll enjoy device protection and remote premium technical support. Device protection covers mechanical failure for all your connected devices, including computers, Smart TVs, LCD/LED/Plasma TV’s and tablets. You don't need to register devices, and future purchases are covered too. You also get unlimited technical support with US-based tech advisors, so it's like having your own virtual help desk.
For just $6.99 a month, you can get coverage from unexpected service fees not covered within our guidelines. For example, if a problem exists with your home wiring, jacks or connectors you won't be charged the service fee associated with the technician's home visit to resolve the issue. And you get priority status in the call queue when calling Optimum Support.
With HelloTech, Optimum is your one stop shop for on-demand tech support for a complete range of in-home installation and support services. Need to mount your TV, set up your home theater, or troubleshoot your wireless connections? We can do it all. One time charges range from only $35 to $129 depending on the project.