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Wall-to-wall coverage with expert support whenever you need it.
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Wall-to-wall coverage with expert support whenever you need it.
Yes! Current residential Internet subscribers in good standing are eligible to upgrade. Your account must be current with no past-due balance, and you can't have disconnected service within the past 30 days. Check your eligibility by logging into ptimum.net/upgrades.
For households with multiple devices streaming 4K content, gaming, video conferencing, and working from home simultaneously, 1 Gig Internet (up to 940 Mbps) is ideal. 500 Mbps works well for smaller households with moderate usage. Our 1 Gig plan eliminates buffering and lag during peak usage times.
Whole Home Wi-Fi extends your wireless coverage to every corner of your home using up to 3 Wi-Fi extenders. It's ideal for larger homes, multi-story properties, or areas with weak Wi-Fi signals. The service includes added tech support and costs $5/month for 6 months.
Most speed upgrades are activated remotely within 24-48 hours. You may need to restart your modem and router to access the new speeds. In some cases, a technician visit may be required for equipment upgrades.
In most cases, your existing modem can support higher speeds. However, some older equipment may need to be upgraded. We'll let you know during the upgrade process if new equipment is necessary, which is typically provided at no additional cost.
Yes, you can adjust your Internet speed at any time by contacting customer service or logging into your account at optimum.net. Changes typically take effect at the start of your next billing cycle.
1 Gig Internet offers up to 940 Mbps download speeds (nearly twice as fast as 500 Mbps) and faster upload speeds (up to 35 Mbps vs. 20 Mbps). Choose 1 Gig if you have 5+ connected devices, regularly stream 4K content, game online, or work from home with large file transfers.
Your upgraded Internet service auto-renews monthly with no long-term contract. You can cancel or downgrade at any time by logging into your account. Cancellations are effective at the end of your current billing period.
Yes. 1 Gig Internet offers upload speeds up to 35 Mbps (compared to 20 Mbps with 500 Mbps plans). Faster upload speeds improve video conferencing quality, cloud backup speeds, and online gaming performance.
EQUIP & TAXES: Standard rates for professional installation may apply. Gateway fee auto-renews monthly at $14/mo. + taxes & fees. Limit 1 per household. Min system req’s & equip configs apply. Pricing, offers, and terms subject to change and discontinuance w/o notice. All trademarks and service marks are the property of their respective owner. © 2026 CSC Holdings, LLC.