Optimum at University of Charleston

No, an appointment is not required. Walk-ins are always welcome at all Optimum store locations for account support, equipment returns or exchanges, mobile activation, bill payments, and product demonstrations. While walk-in service is available during normal operating hours, scheduling an appointment online in advance is recommended to bypass potential wait times for complex service requests. To schedule an appointment, click here.

Bring a valid government-issued photo ID and any relevant account information. If you're returning equipment, exchanging a device, or transferring service, please bring the applicable equipment or mobile device with you.

Yes. Most Optimum stores can accept eligible equipment returns, including modems, gateways, cable boxes, and other leased equipment.

No, equipment returns must be handed directly to an Optimum equipment return location store associate during normal operating hours to ensure the return is credited to your account.

Yes. Our store associates can help activate eligible devices and get your mobile service up and running.

Store associates may be able to provide guidance for data transfers and device setup during your visit.

Eligible devices may qualify for trade-in offers. Visit the store for a device evaluation and current promotional details.

Yes. You can explore the latest devices, compare options, and upgrade eligible mobile lines with help from an in-store specialist.

Yes. Store associates can help you explore available internet plans, review pricing, and start new service.

Yes. The store team can help schedule professional installation or determine if self-installation is available for your address.

Yes. Customers can visit the store for bill payment and store associates can help explain charges, review account information, and assist with common billing questions.

Optimum stores accept major credit cards, debit cards, cash, and electronic checks for in-person bill payments and equipment purchases.

Yes. Store associates can help diagnose common issues, recommend solutions, and determine whether equipment replacement or additional support is needed.

Yes. Store associates can help with Optimum Business internet, phone, and TV plans, account setup, and hardware needs for small businesses.