Accessibility Support Center
We want to make sure our customers get the very most from their service. At Optimum Mobile we are committed to ensuring our services and products are accessible. As part of our commitment to Accessibility, our websites are monitored regularly and tested with screen readers.
Here are some of the features we offer:
- If you have an iPhone, Apple's VoiceOver tool provides auditory descriptions of what's happening on your phone. Learn more from Apple about VoiceOver and other accessibility features on your iPhone.
- If you have an Android phone, you can enable Google TalkBack so you can use your device without looking at the screen. Make sure you have the latest version of the Android Accessibility Suite.
All Optimum Mobile phones are hearing-aid compatible (HAC).
Hearing Aid Compatibility (HAC)
The Federal Communications Commission (FCC) has adopted hearing-aid compatibility (HAC) requirements for digital wireless phones. Below are the HAC ratings for phones that are hearing-aid compatible under FCC rules.
There are two measures used. First, all digital handsets have a rating for their ability to reduce interference with hearing aids operating in acoustic mode – from M1 to M4, with M4 being the best. Handsets are also rated – from T1 to T4 – for their ability to operate with hearing aids that contain a telecoil (a tightly wrapped piece of wire that converts sounds into electromagnetic signals) and operate in inductive coupling mode. The FCC considers mobile handsets to be hearing aid compatible if they are rated at least M3 for acoustic coupling and at least T3 for inductive coupling.
|Model||Model #||FCC ID||HAC Rating|
|iPhone 14||A2649||BCG-E8138A||M3, T4|
|iPhone 14 Plus||A2632||BCG-E3994A||M3, T4|
|iPhone 14 Pro||A2650||BCG-E8140A||M3, T4|
|iPhone 14 Pro Max||A2651||BCG-E8141A||M3, T4|
|iPhone 13||A2482||BCG-E3997A||M3, T4|
|iPhone 13 mini||A2481||BCG-E3994A||M3, T4|
|iPhone 13 Pro||A2483||BCG-E4000A||M3, T4|
|iPhone 13 Pro Max||A2484||BCG-E4003A||M3, T4|
|iPhone SE (3rd Gen)||A2595||BCG-E4082A||M3, T4|
|iPhone 12||A2172||BCG-E3542A||M3, T4|
|iPhone 12 mini||A2176||BCG-E3539A||M3, T4|
|iPhone 12 Pro||A2341||BCG-E3545A||M3, T4|
|iPhone 12 Pro Max||A2342||BCG-E3548A||M3, T4|
|iPhone 11||A2111||BCG-E3309A||M3, T4|
|iPhone 11 Pro||A2160||BCG-E3305A||M3, T4|
|iPhone 11 Pro Max||A2161||BCG-E3306A||M3, T4|
|iPhone SE (2nd Gen)||A2275
|iPhone XS||A1920||BCG-E3218A||M3, T4|
|iPhone XS Max||A1921||BCG-E3219A||M3, T4|
|moto g stylus 5G (2022)||XT2215-4||IHDT56AA4||M3, T3|
|moto g pure||XT2163-4||IHDT56ZX2||M3, T3|
|Motorola one 5G ace||PALK0002US||IHDT56ZF2||M3, T3|
|Samsung Galaxy Z Flip4 5G||SM-F721U1||A3LSMF721U||M3, T3|
|Samsung Galaxy S22 5G||SM-S901U1||A3LSMS901U||M3, T3|
|Samsung Galaxy S22+ 5G||SM-S906U1||A3LSMS906U||M3, T3|
|Samsung Galxy S22 Ultra 5G||SM-S908U1||A3LSMS908U||M3, T3|
|Samsung Galaxy S21||SM-G991U1||A3LSMG991U||M3, T3|
|Samsung Galaxy S21+||SM-G996U1||A3LSMG996U||M3, T3|
|Samsung Galaxy S21 Ultra 5G||SM-G998U1||A3LSMG996U||M3, T3|
|Samsung Galaxy S21 FE 5G||SM-G990U1||A3LSMG990U||M3, T3|
|Samsung Galaxy Z Flip3 5G||SM-F711U1||A3LSMF711U||M3, T3|
|Samsung Galaxy A03s||SM-A037U1||ZCASMA037U||M3, T3|
|Samsung Galaxy A13 5G||SM-A136U1||A3LSMA136U||M3, T3|
|Samsung Galaxy A32 5G||SM-A326UZKUXAG||A3LSMA326U||M3, T3|
|Samsung Galaxy A51 5G||SM-A515U1||A3LSMA515U||M3, T3|
|Samsung Galaxy A53 5G||SM-A536UZKDXAG||A3LSMA536U||M3, T3|
|Samsung Note 10||N970U||A3LSMN970U||M4, T3|
|Samsung Note 10+||N975U||A3LSMN975U||M4, T3|
|Samsung Galaxy Note20||SM-N981U1||A3LSMN981U||M3, T3|
|Samsung Galaxy Note20 Ultra 5G||SM-N986U1||A3LSMN986U||M3, T3|
|Samsung Galaxy S10||SM-G973U1||A3LSMG973U||M4, T3|
|Samsung Galaxy S10+||SM-G975U1||A3LSMG975U||M4, T3|
|Samsung Galaxy S10e||SM-G970U1||A3LSMG970U||M4, T3|
|Samsung Galaxy S20||G981U1||A3LSMG981U||M4, T3|
|Samsung Galaxy S20+||G986U1||A3LSMG986U||M4, T3|
|Samsung Galaxy S20 Ultra||G988U1||A3LSMG988U||M4, T3|
|Samsung Galaxy S20 FE||SM-G781UZBMXAG
|TCL 20 Ax 5G||T768O||2ACCJH137||M3, T3|
Real Time Text (RTT)
If you have a hearing or speech disability and want an alternative to TTY for communicating using wireless devices, you can use RTT. This feature uses a mix of text and voice. As you type messages in your device, text will display on the receiving device. This is great for everyday communication and is compatible with emergency calls in the same way that TTY is today.
To enable RTT, visit the Accessibility section from your phone’s Settings.
In areas where texting to 911 is available, customers can text 911 directly from their wireless device or call 911 using real-time text (RTT) on RTT-capable handsets. For more information on RTT visit https://www.fcc.gov/real-time-text.
Text Telephone (TTY)
Optimum Mobile provides Voice Over LTE (VoLTE) and WiFi Calling voice services therefore calls from a TTY will not work. Optimum Mobile recommends that instead of TTY, that you use internet-based Telecommunications Relay Service (TRS) such as Video Relay Service (VRS), Internet Protocol Relay Service, or IP Captioned Telephone Service, that allows persons with hearing or speech disabilities to place and receive telephone calls.
Stores and Walk In Centers
We are committed to physical accessibility for our stores, which are service animal-friendly. Our staff are able to offer assistance if you need it. Find a store near you.
For questions about our accessibility features, message us at Optimum.com/mobile.
Effective: October 7, 2022