Open Internet Disclosure Statement
The Federal Communications Commission ("FCC") requires that we provide you with the following information regarding Optimum’s broadband Internet access services, including information regarding network management practices that Optimum employs, the performance characteristics of our services, and the commercial terms of our service offerings.
The information provided below is intended for current and prospective subscribers to our services as well as providers of "edge" products (i.e., providers of applications, devices, services, and content accessed over or connected to Optimum's broadband Internet access service). Optimum may enter into arrangements to provide Internet service to third party establishments (such as coffee shops, bookstores, hotels, libraries, etc.) who then may offer such service to their customers, guests, or others. Nothing herein is intended to address the network management practices, performance characteristics, or commercial terms that may be adopted by such third party premises operators in connection with their provision of Internet service to others.
Optimum's Network and the Management of Our Network
Optimum manages its network in an attempt to ensure that all of its Subscribers have a high quality online experience. Optimum's online network is a bidirectional, shared network, the proper management of which is essential to promote the use and enjoyment of the Internet by all of our Subscribers. The potential for congestion which could adversely affect our network exists when users place an unusually heavy demand on the available network bandwidth. To this end, we employ a variety of reasonable and appropriate practices to protect Subscribers from activities that can unreasonably burden our network or cause service degradation, including network congestion and security attacks. These techniques include, but are not limited to (i) utilizing industry-standard subscriber traffic management technology to temporarily manage upstream and downstream traffic during times of peak congestion; (ii) implementing filtering and spam detection techniques to manage reliable email sources and mitigate spam; (iii) allocating a fixed maximum amount of bandwidth for the peer-to-peer upload of Subscriber files, especially during peak periods; and (iv) allocating a fixed maximum amount of bandwidth to the Subscribers in each service tier who consume disproportionate amounts of bandwidth for limited time periods. Optimum also employs certain automated processes to more evenly distribute the available bandwidth to users. Most Subscribers do not notice any change in their Internet experience as a result of these techniques and practices. Optimum reserves the right to modify these network management practices in its discretion and in accordance with law.
In addition to managing network usage to ensure that the activity of a small number of Subscribers does not degrade, inhibit, or interfere with the use of the network by others and for the other reasons described above, Optimum maintains an excessive use policy to address data consumption by Subscribers that is wholly uncharacteristic of a typical user of the Service as determined by the company in its sole discretion. Common activities include numerous or continuous bulk transfers of files and other high capacity traffic using file transfer protocol ("FTP"), peer-to-peer applications, and newsgroups which result in excessive data consumption. More information regarding Optimum's excessive use policy can be found in Optimum's Acceptable Use Policy.
Application Specific Behavior
Except in the circumstances described in the network management techniques above, Optimum does not block or degrade its Subscribers' ability to access lawful content or services or otherwise engage in any nonapplication-agnostic techniques, even with respect to non-Subscribers. Optimum reserves the right to employ network management practices to prevent certain harmful or illegal activity such as the distribution of viruses or other malicious code or the transfer of child pornography or other unlawful content.
Optimum internet subscribers are required to use recommended or minimally qualified cable modem devices on the Optimum network. A minimally qualified cable modem device is a DOCSIS 3.0 or higher modem that Optimum has determined will not cause harm to the Optimum network. Minimally qualified cable modem devices may not be capable of fully delivering the purchased internet speed. Optimum phone (VoIP) service requires the use of a cable modem device which has passed CableLabs certification, UL certification, FCC certification, and Optimum device testing covering things like DOCSIS performance, versions, and integration with Optimum's network and systems. Information on certified modems for phone service is available here.
Managing Traffic on Optimum's WiFi Networks
Optimum's Community WiFi networks enable Subscribers to access our Internet access service using WiFi-equipped wireless devices. Optimum manages its WiFi networks to minimize congestion on those networks using certain of the same techniques described above.
Network and End-User Security
Optimum reserves the right to protect the integrity of its network and resources by any lawful means it deems appropriate. Optimum takes steps to protect the security of its network and its Subscribers which include e-mail virus scanning, denying e-mail from certain domains, spam detection techniques, and putting limits on e-mail based on the relevant service. In order to further protect our Subscribers, Optimum blocks a limited number of ports and protocols that are commonly used to send spam, launch malicious attacks, or steal a user's information. In addition, in order to protect against Denial of Service (DoS) or other malicious attacks, Optimum enforces limits on the number of transactions per second that Subscribers can send or receive with respect to login, SMTP, DNS, DHCP and other transactions that could impact the security or performance of Optimum's network.
Optimum offers residential and commercial internet customers their choice of a variety of broadband Internet access service tiers on its hybrid fiber-coaxial (“Cable”) and fiber to the premises (“Fiber”) networks, each of which offers varying speeds and features that may affect the suitability of such service for real-time applications. The features, pricing and other commercial terms of our service offerings are modified from time to time and not all packages are available in all areas. Each package is priced to reflect the particular speed and features of that package. Full descriptions of currently available packaging and pricing in particular geographic areas can be found at https://www.optimum.net/pricing-packages and https://www.optimum.net/pricing-packages-business.
The FCC requires that we disclose information regarding the expected and actual speed and latency of our Internet access service offerings. Optimum provisions its customers' modems and engineers its network to maximize our customers' ability to receive the maximum speed levels for each tier of service. However, Optimum does not guarantee that a customer will achieve those speeds at all times. Like all other ISPs, Optimum advertises its speeds as "up to" a specific level based on the tier of service to which a customer subscribes. The "actual" speed a subscriber experiences may vary based on a number of factors and conditions, many of which are beyond the control of an ISP such as Optimum. These conditions include:
- The performance of a customer's computer, including its age, memory, processing capability, its operating system, the number of applications running simultaneously, and the presence of any adware or viruses has an effect on your computer's ability to communicate with the Internet. Often, increasing the amount of RAM in your computer can have a positive effect on how quickly your computer can communicate with the Internet. You should make sure you are running the most up-to-date operating system your computer can handle (with all available patches installed) to maximize your connection speeds. In addition, Optimum’s broadband Internet access service includes built-in online security features at no additional charge to help protect your computer from viruses and malware.
- Type of connection between a customer's computer and modem. If there is a router between your modem and your computer, the connection speed you experience can often depend on the model and configuration of the router in addition to the quality of the Ethernet cable and duplex settings of the Ethernet ports on the respective equipment. Certain routers are able to pass data to your computer more quickly than others. Wireless connections also may be subject to greater fluctuations, interference and congestion.
- The distance packets travel (round trip time of packets) between a customer's computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. The Internet is a "network of networks." A customer's connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
- Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently.
- Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer's connection.
- The suitability of the cable modem for the level of service. Some older modems may not be capable of handling higher speeds, based on your level of service. If you believe you may have the incorrect modem for your level of service, please contact Customer Service for a replacement.
The FCC releases performance information about ISPs in the United States, including Optimum, in its Measuring Broadband America report (“MBA Report”). The FCC’s most recent Eleventh MBA Report contains the following peak period (7pm-11pm Monday – Friday) performance data for the Cable Network’s Optimum Online, Optimum 200 and Optimum 300 speed tiers for the September-October 2020 testing period:
Median Download Speed
Median Upload Speed as
|Optimum Online||100 Mbps/35 Mbps||113.73%||101.60%|
|Optimum 200||200 Mbps/35 Mbps||106.22%||101.60%|
|Optimum 300||300 Mbps/35 Mbps||105.25%||101.60%|
In addition, the following charts provide typical median download and upload speeds during the peak period of 7pm-11pm Monday through Friday for our Cable and Fiber network speed tiers as of June 2022 based on internal network testing to the cable modem/gateway and monitoring of Subscriber usage when the recommended customer premises equipment is used. The speed tiers listed in the tables below are limited to those currently available for purchase in our major markets. Listed service tiers may not be available in all markets.
Median Download Speed
Median Upload Speed
|20 Mbps Internet||20 Mbps/2 Mbps||20 Mbps or higher||2 Mbps or higher|
|30 Mbps Internet||30 Mbps/2 Mbps||30 Mbps or higher||2 Mbps or higher|
|Optimum Internet Advantage||50 Mbps/5 Mbps||50 Mbps or higher||5 Mbps or higher|
|50 Mbps Internet||50 Mbps/5 Mbps||50 Mbps or higher||5 Mbps or higher|
|100 Mbps Internet||100 Mbps/5 Mbps||100 Mbps or higher||5 Mbps or higher|
|200 Mbps Internet||200 Mbps/10 Mbps||200 Mbps or higher||10 Mbps or higher|
|300 Mbps Internet||300 Mbps/20 Mbps||300 Mbps or higher||20 Mbps or higher|
|400 Mbps Internet||400 Mbps/20 Mbps||400 Mbps or higher||20 Mbps or higher|
|500 Mbps Internet||500 Mbps/20 Mbps||500 Mbps or higher||20 Mbps or higher|
|1 Gig Internet||940 Mbps/35 Mbps||890 Mbps*||35 Mbps or higher|
*Median download speeds range between 758-927 Mbps depending on region. Median download speed across entire Optimum footprint was 890 Mbps.
Median Download Speed
Median Upload Speed
|100 Mbps Fiber Internet||100 Mbps/100 Mbps||100 Mbps or higher||100 Mbps or higher|
|300 Mbps Fiber Internet||300 Mbps/300 Mbps||300 Mbps or higher||300 Mbps or higher|
|500 Mbps Fiber Internet||500 Mbps/500 Mbps||500 Mbps or higher||500 Mbps or higher|
|1 Gig Fiber Internet||940 Mbps/940 Mbps||940 Mbps||940 Mbps|
|2 Gig Fiber Internet||2 GB/2 GB||2 GB or higher||2 GB or higher|
|5 Gig Fiber Internet||5 GB/5 GB||5 GB or higher||5 GB or higher|
Customers can check the speed of their current Internet connection for our existing service tiers using the Speed Test, which tests the speeds that they are receiving on Optimum's network. That site also provides tips to aid in optimizing your Internet service. These tests are dependent on a variety of factors, including the customer's home network configuration, modem, and computers, and the time of day, and therefore do not reflect the performance of the Optimum network only.
There are other speed tests that measure Internet performance. Please note, however, that all speed tests have biases and flaws. Each of these tests measures limited aspects of an ISP's speed and therefore must be seen as a guide rather than definitive measurements of performance. To obtain appropriate results, we recommend that you connect to a speed test server located in your geographic area. One such free speed test site is Speedtest.net, which will automatically connect you to the closest speedtest.net servers located within the Optimum network. Because the speedtest.net server is located within the Optimum Online network, the speeds it reports are expected to be more accurate than other online speed tests.
Latency is another measurement of Internet performance and refers to the time it takes for a packet of data to travel from one designated point to another on a network. Since many communication protocols depend upon an acknowledgement that packets were received successfully, or otherwise involve transmission of data packets back and forth along a path in the network, latency is often measured by round-trip time. Some applications are particularly sensitive to latency, such as some high-definition multiplayer online games. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number, variety, and quality of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience. The median latency for Optimum at peak periods as reported in the FCCs Eleventh MBA Report was 12.09 milliseconds.
Optimum customers can check the latency of their current Internet connection for our existing service tiers using the Speed Test, which tests the latency that they are receiving on Optimum's network. That site also provides tips to aid in optimizing your Internet service. These tests are dependent on a variety of factors, including the customer's home network configuration, modem, and computers, and the time of day, and therefore do not reflect the performance of the Optimum network only.
Impact of non-Broadband Internet Access Services
The FCC distinguishes between our mass market retail broadband Internet access services and "non-broadband Internet access services" that share capacity with our broadband Internet access services over our last-mile facilities. Examples of services that share capacity with our broadband Internet access services (but which may also have separate additional bandwidth available to them) include our facilities-based Optimum Phone services, Internet Protocol video offerings and the Optimum App. The use of these services, which are not subject to the same rules as our broadband Internet access services, may during times of unusually heavy aggregate usage temporarily affect the last mile capacity and/or slow the performance of your Optimum Online services.
Optimum offers multiple tiers of broadband Internet access service each at a flat monthly rate, without long-term contracts or early termination fees. The current pricing and other terms and conditions of these tiers can be found by calling 1-866-218-3259. In addition, all Optimum subscribers receive access to Community WiFi at no additional charge.
Optimum values our Subscribers' privacy and will collect, use and otherwise handle your information in accordance with Optimum's Customer Privacy Notice.
If you have any questions or concerns regarding your Optimum Online service, you may contact customer service in a variety of ways. Click here for more information. If you are an edge device provider and have questions or issues, you can find additional information http://www.cv.net/peering/as6128/
The FCC has established procedures for addressing informal and formal complaints regarding broadband service. For information, please refer to the FCC's website at http://www.fcc.gov/guides/getting-broadband.
Effective: August 1, 2022