Additional Privacy Information for Altice's High Speed Internet Service - Big Apple Connect by Optimum


The following notice is designed to provide you with a general understanding of the additional practices specific to information that may be collected, used and disclosed during the course of providing Altice's high-speed Internet services (the "Online Services" or "Optimum Online"). This notice is intended to supplement and be read in conjunction with Altice's Customer Privacy Notice (Big Apple Connect): In this notice, "we" and "Altice" refer to CSC Holdings, LLC (formerly CSC Holdings, Inc.) and/or any affiliate of CSC Holdings, LLC that owns, operates, or provides the Online Services.


Third Party Providers of Additional Services and Websites

As part of certain Online Services, you may be provided the opportunity to purchase additional services or features from authorized third party providers. You should also be aware that our Online Services may allow you to view third party content, applications or interact with third party entities or individuals that are independent of Altice as well as third parties who operate co-branded features of or optional services through the Online Service pursuant to agreements with Altice. By using services provided or operated by third parties, you may enable these third parties to obtain personally identifiable information about you. The practices described in this notice do not apply to any such third parties. You must review the privacy policies, if any, provided by these third parties. If you do not agree with the posted privacy practices or are unsure about any aspect of third party privacy practices, you should not access or use that third party service. Altice is not responsible or liable if any of these third parties fails to follow their posted policies.



When you use communications or file storage tools that we provide, such as or email addresses, it may be necessary for Altice to hold the content that you create, submit or receive through such services, consistent with the Privacy Policy and any applicable law. We also facilitate the transmission of other content, such as the content of third-party web pages you visit, or the content of emails you send using [email protected] or [email protected] email addresses, through our high-speed internet service.


Disclosures in Response to Federal Law or Legal Process

Consistent with the requirements found in the Cable Communications Policy Act of 1984 ("Cable Act"), the Electronic Communications Privacy Act ("ECPA"), the Digital Millennium Copyright ("DMCA") and other federal laws, we may disclose personally identifiable information to representatives of government or other authorized persons. We will use reasonable efforts to disclose such information only as necessary pursuant to a warrant, court order, administrative subpoena, other legal process or voluntarily if we reasonably believe that an emergency involving immediate danger of death or serious injury to any person justifies disclosure of the information.

A private party may also use a subpoena under the DMCA to require our disclosure of a subscriber's personally identifiable information when the party believes the subscriber has infringed on the copyright of such party. Upon receipt of the subpoena, we may be required to identify the alleged infringer, without any notice to such subscriber.

The ECPA also authorizes, and other laws may require, the disclosure of subscriber content or other communications made via our Online Services, including (a) if we become aware of evidence of child pornography, (b) we inadvertently obtain content or communications and it appears to pertain to the commission of a crime, or disclosure is to law enforcement, or (c) if we believe there is an emergency involving death or serious injury that requires disclosure. Disclosure of content and communications is also permitted to an addressee or intended recipient; to a person involved in forwarding such information to its destination; when it is necessarily incident to providing our Online Service or to protect our rights or property; or to others with your consent or the consent of the addressee or intended recipient of the communications.

If federal law requires, we will provide you with notice of the disclosures provided above.


Protection of Children's Privacy

We do not knowingly collect personally identifiable information from children under thirteen years of age to connect and provide the Online Service. If, as a part of a future service offering, we decide to request personally identifiable information from children under thirteen, we will comply with the federal Children's Online Privacy Protection Act (COPPA) in doing so.

Effective June 28, 2022