Legal Compliance

Law Enforcement Requests

Lawful requests from law enforcement agencies for the production of certain Optimum or Lightpath subscriber records pursuant to a subpoena, court order, warrant or other legal process should be issued to CSC Holdings, LLC. Lawful requests and/or inquiries may be faxed or emailed to our authorized agent, Yaana Technologies LLC, using the contact information below:

 

Phone:800-291-2491
Fax:213-265-3454
Email:Click here to send us an email
Mailing Service Address:542 Gibraltar Drive, Milpitas, CA 95035
Normal Hours:8:30am - 5:00pm Pacific Time
After-Hours:5:01pm - 8:29am Pacific Time

 

Emergency Requests from Law Enforcement

For exigent circumstances involving an imminent threat to life or serious bodily injury to an Optimum or Lightpath subscriber, Law Enforcement may contact Altice USA directly (24 hours a day) at: (800)-291-2491 or by email [email protected].

 

Civil Litigants

Legal process related to a civil matter requiring the production of certain Optimum or Lightpath subscriber records should be issued to CSC Holdings, LLC and must be served either by personal service to a non-retail location, or to our registered agent for service of process, Corporation Service Company.

 

Subscriber Requests for Call Detail Records

If you are a subscriber seeking call detail records for your Optimum account, please complete the Call Detail Records Request Form and forward payment to: Altice USA, Attn: Shared Services (CDR), 200 Jericho Quadrangle, Jericho, NY 11753.

If you are a subscriber seeking call detail records (outbound only) for your Lightpath account, please contact Customer Support at: (866) 611-3434 or [email protected].

 

Posted: April 19, 2018