Additional Terms and Conditions of Service for Directory Listing

Directory Listing (Residential Subscribers in New York, New Jersey and Connecticut)
i. Directory Listing Submission

a. The Subscriber agrees to authorize Optimum to submit their directory-listing request to 411 Directory Assistance and national directory assistance database.
b. Subscribers who port their telephone number to Optimum Phone from another service provider will maintain an existing directory listing as-is.
c. New Listings - For a new listing submission, Optimum will submit a single entry, straight line listing to 411 Directory Assistance and national directory assistance database. A Subscriber's directory listing may not be available in 411 Directory Assistance for up to 2-3 business days subsequent to a directory listing update request.
d. Directory Listing Edits - updates to directory listings will be published to 411 Directory Assistance and national directory assistance database.
e. Directory Listing Deletes - directory listings may be removed by the subscriber via the Optimum Phone portal. Listings in 411 Directory Assistance and national directory assistance database will be removed within 2-3 business days. Listings in print directories will be removed with the next publication of the directory.
B. Directory Listing Availability
i. Directory listing submissions (additions/updates/deletes) will be reflected in 411 Directory Assistance in approximately 2-3 business days and in the applicable local print White Pages upon their next publication.
ii. Subscriber directory listings remain in 411 Directory Assistance and the applicable local print White Pages as long as the Subscriber maintains their applicable Optimum Phone phone lines or until the subscriber removes their directory listing.
iii. Subscriber agrees that:
a. They have the authority to add/update/delete Directory Listings associated with the Subscriber's account.
b. Directory listing submission(s) do not mislead or impersonate any person or company.
c. Directory listing submission(s) do not contain false listing information.
d. Directory listing submission(s) do not contain abusive, defamatory, vulgar, obscene, racist or any other language objectionable to any person or entity as determined by Optimum or the publisher in its sole discretion.
C. Subscriber agrees to hold Optimum harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of the number of a non-published service or the disclosing of said number to any person. Optimum shall not be held liable for any errors or omissions in the directory listing, whether arising through negligence or otherwise, in the information furnished and the Subscriber shall save Optimum harmless against all claims that may arise from the use of such information.

Directory Listing (Residential Subscribers NOT in New York, New Jersey, Connecticut and Pennsylvania)
A. Directory Listing Submission
a. The Subscriber agrees to authorize Optimum to submit their directory-listing request to http://directory.suddenlink.com. The Subscriber further agrees to pay the per month listing fees according to Optimum’s then current pricing, set forth in the applicable rate card.
c. New Listings - For a new listing submission, Optimum will submit a single entry, straight line listing to http://directory.suddenlink.com. A Subscriber's directory listing may not be available in http://directory.suddenlink.com for up to 2-3 business days subsequent to a directory listing update request.
d. Directory Listing Edits - updates to directory listings will be published in http://directory.suddenlink.com. Listings in print directories are edited with the next publication of the directory.
e. Directory Listing Deletes - directory listings may be removed by the subscriber by contacting Optimum Customer Care at 877-794-2724 [need to insert]. Listings in 411 Directory Assistance and national directory assistance database will be removed within 2-3 business days. Listings in print directories will be removed with the next publication of the directory.
B. Directory Listing Availability
i. Directory listing submissions (additions/updates/deletes) will be reflected in http://directory.suddenlink.com in approximately 2-3 business days.
ii. Subscriber directory listings remain in http://directory.suddenlink.com as long as the Subscriber maintains their applicable Optimum Phone phone lines or until the subscriber removes their directory listing. Subscriber acknowledges that Subscriber’s listing may be shared with other third-party directories and appear/be published elsewhere
iii. Subscriber agrees that:
a. They have the authority to add/update/delete Directory Listings associated with the Subscriber's account.
b. Directory listing submission(s) do not mislead or impersonate any person or company.
c. Directory listing submission(s) do not contain false listing information.
d. Directory listing submission(s) do not contain abusive, defamatory, vulgar, obscene, racist or any other language objectionable to any person or entity as determined by Optimum or the publisher in its sole discretion.
C. Subscriber agrees to hold Optimum harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of the number of a non-published service or the disclosing of said number to any person.

Optimum shall not be held liable for any errors or omissions in the directory listing, whether arising through negligence or otherwise, in the information furnished and the Subscriber shall save Optimum harmless against all claims that may arise from the use of such information.

 

Effective: August 1, 2022