Internet Speed Upgrade FAQs

  • I received a communication regarding a free Internet speed upgrade. What does this mean?
    • We've upgraded your Internet speed as part of our commitment to reconnect and as a thank you for being our loyal customer. We want to ensure you have faster speeds, better value, and great service with no change to your current price for Internet.
  • Will I be charged for the speed upgrade?
    • As part of the speed upgrade, you're being moved to a higher speed that is now offered at your current rate. There'll be no change to your current price as a result of this activity.
  • I was told my speed was upgraded, but I'm not getting faster speed. What should I do?
    • If you aren't experiencing the faster speed, you may need to reset your modem.
      • Unplug your modem from the power source
      • Wait 30 seconds and plug the modem back in
    • If you received new equipment from us recently, please make sure you set up the new equipment to receive the upgraded speed.
  • What should I do if I use my own modem?
    • If you use your own equipment, please make sure you’re using a modem that’s capable of the faster speed to take full advantage of your service. Learn more about modem compatibility.
      • Option 1: Rent a modem from Optimum to ensure you have the equipment that’s right for your Internet speed, with 24/7 tech support. Plus, complimentary equipment replacement if there’s ever a malfunction or need to upgrade. To rent one for as low as $10 per month, visit your local Optimum store or message us.
      • Option 2: Purchase your own modem by following the modem compatible guide. For your convenience, compatible modems are available for purchase at
  • What should I do if I would like to change my speed?
    • Changes can always be made! You can contact our customer service at 1.888.4.Optimum or sign into your account to see other available options.

WiFi speeds may vary. Many factors affect speed. Actual speeds are not guaranteed. No changes to your current price as a result of this speed upgrade, however, rates and credits are subject to change and discontinuance without notice.

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