Although it doesn't happen often, there may be times when unexpected issues occur. If the issue is related to personally-owned equipment, inside wiring, jacks, connectors, or anything outside of our complimentary customer care and service coverage – we've got you covered!
You'll also receive priority status when calling into Optimum Support. And in the event that the problem can’t be solved over the phone, you will not be charged a service fee associated with the technician's home visit to resolve the issue.
Our Optimum Service Center representatives are always ready to make sure you get the most out of our products and service. We will always give you as much time on the phone as needed to educate you. In the event a home visit is required for educational purposes, you will not be charged a service fee.