search

Get free Internet + TV with Big Apple Connect by Optimum

The New York City Office of Technology and Innovation (OTI) and Optimum have partnered to provide FREE 500 Mbps Internet and Basic TV service to residents of participating NYCHA properties serviced by Optimum. All equipment, installation, taxes, and fees are included!

Get Big Apple Connect
tablet
tablet

500 Mbps Internet + Broadcast Basic TV

$0/mo.

• No taxes, no fees, no annual contract
• WiFi modem/router and cable box included
• Free Installation

Call 866.580.0478
Terms

Big Apple Connect by Optimum is available only to residents of participating New York City Housing Authority (NYCHA) developments serviced by Optimum. This offer is not transferrable, may not be combined w/other offers, is limited to the advertised level of service, and is not available in all areas. Other terms, restrictions & conditions apply. FIBER INTERNET: Not available in all areas. Up to 500 Mbps download/up to 500 Mbps upload. Where 300 Mbps Internet provided over cable network, up to 500 Mbps download/up to 20 Mbps upload. Advertised speed for wired connection. Actual speeds may vary & are not guaranteed, see optimum.com/speedfactors for more info. BASIC TV: Requires all TVs have an HDMI input. Not all content delivered through Altice One is in 4K Ultra HD. # of TV channels, HD channels & features depend on pkg type & location. Some On Demand titles available at additional charge. All services & channels may not be available in all areas. EQUIP, TAXES & FEES: Free standard installation. 1 free Gateway included. Limit 1 per household. 1 free WiFi extender available if recommended by your Optimum technician or home sizing guidelines. Additional WiFi extender(s) may be needed to connect wirelessly throughout Subscriber's residence. Min system req’s & equip configs apply. First set top box is included, additional equipment will be charged at regular monthly rates. Additional services, including higher Internet tiers, TV packages, and home phone available at an additional cost and customer must be in good standing with no unpaid bills. All trademarks and service marks are the property of their respective owner. © 2025 CSC Holdings, LLC, a subsidiary of Altice USA, Inc.

Mon-Sat 10am-7pm

How to enroll in Big Apple Connect

Download and share the Big Apple Connect flyer for program information and to learn how to enroll.
 

• English, Spanish, Chinese, Russian, Bengali,
Haitian Creole, Korean, Arabic, Urdu, French, and Polish.

Want Optimum to call you?

Fill out this form and an Optimum Program Specialist will contact you.

*Required fields

Thank you for submitting the form!

An Optimum Specialist will contact you.

Frequently asked questions

Big Apple Connect | Free Internet & TV for NYCHA Residents

Optimum is proud to partner with The New York City Office of Technology and Innovation to provide high-speed Internet and TV to NYCHA residents at no charge. Participants will be provided with 500 Mbps Internet, Basic TV service, including equipment, and installation.

All residents of participating New York City Housing Authority (NYCHA) developments serviced by Optimum can participate in this program. Each unit may sign up for 1 NYC-funded resident connectivity bundle service package through Big Apple Connect by Optimum. 

The following NYCHA properties participate:

The Bronx  
1162-1176 Washington AvenueEast 152nd St-Courtlandt AvenueMoore
1471 Watson AvenueEast 180th Street-Monterey AvenueMorris I, II
AdamsEastchester GardensMorrisania
Bailey Avenue-West 193rd StreetForestMorrisania Air Rights
Boston SecorFort Independence Street-Heath AvenueMott Haven
Boynton Avenue RehabGlebe Avenue-Westchester AvenueParkside
Bronx RiverGun HillPatterson
Bronx River AdditionHighbridge GardensPelham Parkway
ButlerJacksonRandall Avenue-Balcom Avenue
Castle HillLongfellow Avenue RehabSaint Mary's Park
Claremont Parkway-Franklin AvenueMcKinleySedgwick
Claremont Rehab (Group 2)MelroseSotomayor Houses
Claremont Rehab (Group 3)Middletown PlazaSoundview
Claremont Rehab (Group 4)Mill BrookTeller Avenue-East 166th Street
Claremont Rehab (Group 5)Mill Brook ExtensionThroggs Neck
College Avenue-East 165th StreetMitchelThroggs Neck Addition
DavidsonMonroeTwin Parks East (Site 9)
  Webster
 
Brooklyn  
303 Vernon AvenueGlenmore PlazaPink
Albany I, IIGlenwoodReid Apartments
Bay ViewGravesendRoosevelt I
Bedford-Stuyvesant RehabHaberRoosevelt II
BreukelenHowardSheepshead Bay
BrevoortKingsboroughSumner
BrownKingsborough ExtensionSurfside Gardens
BrownsvilleLafayetteTilden
Carey GardensLangston HughesTompkins
Coney IslandLong Island Baptist HousesUnity Plaza (Sites 17,24,25a)
Coney Island I (Site 1b)Low HousesUnity Plaza (Sites 4-27)
Coney Island I (Site 8)MarcyVan Dyke I
Coney Island I (Sites 4 & 5)MarlboroVan Dyke II
Cypress HillsNostrandVandalia Avenue
East New York City LineOcean Hill ApartmentsWoodson
Garvey (Group A)O'Dwyer Gardens 

Enrollment is simple, there are no forms to complete or income requirements to be met. For installation of a new account or conversion of an existing Optimum account:
Call 866.580.0478 (Monday – Saturday, 10am – 7pm ET)
Provide your address in a participating NYCHA property
Schedule your installation
You may also visit a nearby Optimum Store and speak with a representative
Bronx: 2912 3rd Ave., Bronx, NY 10455
Brooklyn: 11020 Flatlands Ave, Brooklyn, NY 11207

You'll only need to provide your name, phone number, and service address.

Each unit is eligible for only 1 NYC-funded resident connectivity bundle service package.

All residents who reside in the specified NYCHA properties can participate in this program.

Current Optimum customers may convert their service to Big Apple Connect.

If you currently have service with another provider, you must cancel those services after your Optimum services are installed.

All new Optimum customers can set up installation, 7 days a week for free. To learn more call 866.580.0478 (Monday – Saturday, 10am – 7pm ET).

Current Optimum customers who convert their services to Big Apple Connect will see the adjustment to their account within the next two bills.

Residents with past due balances or previous account delinquency with Optimum may still enroll in Big Apple Connect.

Big Apple Connect is not contingent on Lifeline or Affordable Connectivity Program approvals and will have no impact on current Lifeline benefits utilized for mobile services, if applicable.

Upgrades and add-on options are available in addition to the base services provided in Big Apple Connect. Costs for any of these options are the responsibility of the account holder.

If you move to another eligible property, you will still be able to participate in Big Apple Connect. Simply call 866.580.0478 (Monday – Saturday, 10am – 7pm ET) to speak with a customer representative.

Unfortunately, if you move to a property that is not on the list of eligible properties you will no longer qualify for this program.

The partnership with New York City will last for 3 years, after which the city may extend the program on a yearly basis.

Please call 866.580.0478 (Monday – Saturday, 10am – 7pm ET) to speak with a customer representative about converting to any package program available at that time or to make arrangements to return the equipment.