Service Electric Billing System Transition

The move to the Optimum billing system will take place on April 11, 2021. Have questions about the transition? You can find answers to common questions below.

Frequently Asked Questions

Account Management

Is my account number changing?
Yes, and you will receive an email after the billing system transition is complete with your new 14-digit account number if you have an active email address on file. You can also find your account number at the top of your bill which will be arriving in the mail in May.

How do I create an Optimum ID?
Follow the quick two-step process to create an ID through your home Internet connection at optimum.net/id. Make sure to have your account number handy.

To access My Account, do I still go to myaccount.secable.com?
No, this website will be retired on April 11. After this date, go to business.optimum.net and sign in with your Optimum ID and password to manage your account.

Will I still be able to access my old statements after April 11?
Yes, you will be available to view and download up to 12 months at business.optimum.net/myaccount when signed in with your Optimum ID and password.

What's an access code?
An access code is a 4-digit number you use to identify yourself when speaking with Customer Care at a store, on the phone, or when chatting online. It's required when updating personal information, modifying your account, and more.

How do I set up an access code?
To set up your access code, go to optimum.net/profile/access-code/ and sign in with your Optimum ID and password.

Services

Are there any changes to my service charges?
The details included on your bill may look different. To view additional bill details, you can log into your account portal at business.optimum.net. Your bill due date will not change; however, you may see a change in your monthly rates and/or taxes. For customers with business phone service, calls to Mexico will be billed at $.02 per minute starting April 11.

Is my TV package changing?
First, your TV package will go by a new name:

In addition, you'll have a variety of new programming and channels to enjoy, more HD channels, and many of the channels you already receive today.

How do I access my Service Electric email?
You will continue to access your Service Electric email account by going to https://promail.ptd.net/

Billing

Will my bill look the same?
Your monthly bill will have a new look and the details included on your bill may look different. To view additional bill details, you can log into your account portal at business.optimum.net.

Is my due date the same?
Your payment due date will be the 15^th of the month.

Will I receive my bill the same time each month that I do today?
Yes, your bill will arrive around at the same time each month that you receive it today.

What's the difference between "New Bill Activity" and "Total Amount Due"?
"New Bill Activity" shows the charges to your account during your billing period. These include your regular monthly service charges, one-time charges, and taxes. "Total Amount Due" shows the total of the new charges plus any unpaid balance on your account as of the date the bill was issued to you.

Payment Management

I'm signed up for Auto Pay and Paperless Billing. Will I need to re-enroll after April 11?
Yes, you will need to re-enroll in both at business.optimum.net/myaccount/billpay. You will need your account number to create an Optimum ID to enroll through optimum.net.

I use my bank's online bill pay service to pay my bill. Will I need to make changes?
Yes, you will need to update your new 14-digit account number and remittance address with your bank or financial institution.

Is the address where I mail bill payments changing?
Yes, the new payment remit address is Optimum, P.O. Box 70340, Philadelphia, PA 19176-0340. Please make sure your checks are made payable to Optimum.