Rollover Hunting is a feature that is managed by the Account Manager or Phone Manager. It allows incoming calls to your primary phone line to roll over to the next available line and, if al l lines are busy or not answered, the call can roll over to voicemail. It will hunt through all lines in the group once to find an idle line. You can configure multiple hunt groups and the number of rings before the call is routed to the next li ne. Each hunt group must have a minimum of two lines and a unique primary number. There are three hunt sequence options:
• Linear Hunting: routes calls to the first idle line in sequential order, starting with the first line in the group to the last line in the group. You specify the order (sequence) of the lines within the group.
• Circular Hunting: varies the starting point for the hunt group and allows for an even distribution of calls within the group. Calls will be routed to the first idle line starting with the line directly after the line on which the last call was completed. The hunt will then follow the order (sequence) of the lines in the group.
• Uniform Distribution: routes calls to the first available line in the group that has been idle the longest.
Call Queue with Music On Hold: Customers who purchase Virtual Receptionist can enhance their rollover hunt group with this feature. You can select from 12 music choices, specify the maximum time you want a caller to stay in queue and the number of callers that can be put in queue.
Note: A line that is dedicated to an alarm, credit card, ATM or fax machine should not be included in a Rollover Hunt Group.
To learn more about Call Queue with Music On Hold or the Rollover Hunting feature, log in to the Optimum Business Account Center at optimum.net/business and click on the "Explore Optimum" link to watch the tutorial.
Enhanced Voicemail lets you listen to messages, create personal or corporate greetings and access your voicemail box from anywhere there's phone or internet access. In the Optimum Business Account Center, you can manage many advanced voicemail features, including listening to messages online, setting voicemail alerts and sending your messages to your email account. To activate your voicemail box you can simply dial *86 from your Optimum Voice line and follow the voice prompts or log in to the Optimum Business Account Center, click the "Phone" tab and select "Voicemail" from the drop-down menu. Here you will find the complete instruction guide to activate and manage your voicemail online or via telephone.
Provides a scheduling capability to forward calls to another number, voice mail or a do-not-disturb announcement during specified time intervals. Multiple schedules can be configured that suit your business needs.
Automatically redirects your incoming calls to another number, voicemail or do-not-disturb announcement.
Call Forwarding is only available for telephone numbers within the continental United States.
Call Forwarding on Busy or No Answer
When the phone line is busy or the line is not answered, the call will be redirected to the number you specify, voicemail or a do-not-disturb announcement.
Selective Call Forwarding
You can create a list of up to 32 phone numbers and have them forwarded to another phone number, voice mail or do-not-disturb announcement.
Calls to your phone line can simultaneously ring up to three additional phone numbers. The incoming call will be connected to whichever phone answers first.
Displays the name and telephone number of the incoming caller, provided they are not blocking that information.
This feature requires a Caller ID compatible telephone or display device.
Alerts you with a special tone when someone else is calling you while you are already on the phone.
Caller ID with Call Waiting
Displays the name and telephone number of the incoming Call Waiting caller, provided they are not blocking that information. This feature requires a Caller ID compatible telephone or display device.
Outbound Caller ID Name
Allows you to specify the name that will appear for your number when you make an outbound call. The person you are calling must have a Caller ID compatible telephone or display device.
Designate up to 32 telephone numbers to ring with a second, distinct ring tone.
Business Continuity Forwarding
Forward calls to a pre-determined number during a power outage or when the connection to the cable modem is lost so you will never miss a call.
Add a third party to your conversation.
Block Unwanted Callers
Block incoming calls from up to 32 selected phone numbers as well as all callers who do not show their Caller ID information. Those callers can dial *82 to allow the Caller ID information to show when calling your number while this feature is active.
Private Outbound Calling
Turn this feature on via the account center to hide your name and number on all calls you make. You can also hide your number on a per-call basis by dialing *6 7 before making a call.
Directory Listing and Directory Assistance
Your phone service includes a 411 and White Pages directory listing (simple, straight-line listing) for new phone number(s). A 411 and White Pages directory listing for your toll-free numbers is optional and provided at an additional charge.
Call Detail Records
Call Detail Records are provided in the Optimum Business Account Center for all incoming and outgoing calls made to and from your phone line. You can view and download Call Detail Records for the current bill period and up to three prior bill periods.
Allows emergency operators to automatically know the telephone number and address of the dialing party.
Busy Redial (*66)
When you get a busy signal, dial *66 to use Busy Redial and you will get a call back when the line you are calling is available. Busy Redial is available only for telephone numbers within the continental United States.
Call Return (*69)
Let’s you identify and dial the last incoming caller to your line.
Optimum is the first landline telephone service provider in the U.S. to launch High Definition calling. HD calling is the next generation of voice technology that gives you less background noise, sharper sound quality and increased clarity in your phone conversations. To experience HD calling, customers and call recipients must subscribe to Optimum Voice and use HD-capable handsets.