SERVICE PLANS
Get support for all your business critical devices with an Optimum Business Service Plan
3 SIMPLE WAYS TO PROTECT YOUR BUSINESS
Device Protection
- Fix or replace your broken devices no matter where you bought them.
- Computers, TVs, printers and more
Technical Support
- Remote IT support by phone or chat with no recordings or holds.
- Convenient app for on-demand access
Service Protection
- Priority support and waived fees for most common issues.
BUSINESS PREMIER PROTECTION & SUPPORT
When your connected devices break it can result in having to pause your business. Mechanical and electrical failures are an unfortunate fact of life, but getting things fixed doesn't have to be so unfortunate. With our Business Premier Protection & Support plan you get all the benefits of Premier Technical Support plus device protection. That means all your current and future eligible devices such as computers, TVs, external hard drives, and printers are repaired or replaced, up to $10,000 annually, with no limit on the device's age or brand.
BUSINESS PREMIER TECHNICAL SUPPORT
Managing technology is an essential part of operating a modern business, but when mission-critical systems or devices aren't working as expected it can result in a negative impact to your bottom line. Our Premier Technical Support plan provides you all the benefits of our Service Protection plan plus convenient, on-demand technical support when you need it most. Simply call or use our smartphone app to chat with a U.S.-based technical advisor without any recordings, holds, or transfers.
SERVICE PROTECTION IN CASE OF EMERGENCIES
Nobody wants service outages to occur, but we offer protection if and when they do. Subscribing to our Service Protection plan means you get priority access to customer support and waived fees for many types of on-site technician visits and common issues related to your location's wiring, jacks, connectors and more.
Disclaimers
Our remote IT support is your remote IT team
Optimum Business is committed to going above and beyond customer service expectations, which is why we offer the technical support your business needs to stay connected. Whether your small business has an in-house IT department or not, Optimum Business Premier Technical Support becomes your own IT team, handling everything from setup to continued maintenance. Professional technology support doesn’t have to be expensive, but it does have to be immediate, professional, and cutting-edge. Optimum Business offers all of these qualities and more with our IT support service made up of highly trained experts on the latest software, technology, equipment, and procedures. This is best-in-class service and support at its finest – and its most affordable. Our variety of service plans keeps your business up to date and running smoothly with the latest technology supported by a professional IT team.
What can remote IT support do for you?
In two words: A lot. Optimum Business fortifies businesses of every size with a focused information technologies team that offers remote support every day of the year. Although it does not often happen, Optimum Business acknowledges that there are times when unexpected service-related issues occur – and we also understand that as suddenly as they occur, they must be fixed just as quickly. That’s where Optimum Business's support team comes in. Available via phone call, email, or online chat, our Optimum Business Service Representatives will send a technician to your business – free of charge – if the issue cannot be resolved remotely. Whether it is an issue with your wiring, jacks, connectors, or some other item that falls outside of Optimum Business's service coverage, we work with you to get you what you need to get back up and running. If you want to learn more about our support service, or accessing Optimum Business IT team for your business, talk with a representative today to get started.