Delivering more consistent and reliable service
Invested in enhancing
our Internet network
We've made enhancements to our network and have been recognized for offering the most reliable Internet speeds in several cities and counties throughout West Virginia, according to OOKLA.* Plus, more than 90% of our serviceable area can now get speeds up to 1 Gig.
Servicing the unique needs of West Virginia
Opened a local call center
We’ve employed nearly 75 locally based agents dedicated to delivering you the best possible customer service and bringing more jobs to help fuel the economy.
Opened more retail stores
We’ve opened four more stores throughout the state, bringing our total now up to 12 – to ensure in-person service and support are more accessible and easier for you.
Introduced a team dedicated to best serve you
We’ve introduced a regional team dedicated to West Virginia and advocating for the unique and specific needs of the communities we serve. With experts on the ground, we can ensure we are best serving our customers and always looking for ways to enhance our offerings to make Optimum the connectivity provider of choice throughout West Virginia.
Optimum in the community
Optimum is committed to making a positive impact in the communities it serves through its involvement with programs that benefit West Virginians, including the company’s partnership with national education non-profit DonorsChoose and sponsorship activities through FIRST Robotics and The Boys and Girls Club of America, along with additional donations to a number of local community organizations across the state, including the Mountaineer Food Bank, The Arc of the Mid-Ohio Valley, and more.