FREQUENTLY ASKED QUESTIONS

Pricing effective 5/25/2023

¹Security: Use of Business Internet Security products and services does not guarantee that your business is immune to all future cyber-attacks or unauthorized third party access to your systems. In order to receive the full protection, Static IP customers must change their DNS server.
²May not be available in all areas
³Service includes key features such as unlimited long distance, caller ID, 3-way calling, call return, call waiting and call waiting ID
⁴Optimum Business Hosted Voice includes all key features from Unlimited Voice plus 40 other features and unlimited long distance.
⁵Minimum contract is 2 years with a minimum seat requirement of 3.
⁶Includes wall fish if required.
⁷Not available for sale in Bishop CA, Winnfield LA, Hearne TX, Lowry Crossing TX & Lucas TX, or Ozark AR.
⁸Includes Basic, Local & National News, Family & General Entertainment; NO SPORTS; Only available in encrypted markets.
⁹Includes Commercial Digital Tier
¹⁰Available to bars and restaurants only
¹¹Includes Bars and Restaurants Digital Tier
¹²Stingray Music® can be purchased separately. Requires a digital cable box, HD digital cable box or a Cable CARD for each TV. Subscribers may be responsible for obtaining and payment of additional music licensing or copyright fees for any music contained in the Stingray Music® channels and other programming channels.
¹³No DVR functionality.
¹⁴Not a per outlet fee.
¹⁵Product not available in CA.
¹⁶Not available to FTTH subscribers.
¹⁷Each access point carries an installation charge of $59.99.
¹⁸Rate varies by state. Applies 2 days after due date on all bills.
¹⁹Rate varies by region.
²⁰The fee varies depending on work being completed.
²¹Rate for month to month customers.
²²Applies if truck roll required for existing customers.
²³Includes 250 minutes of toll free. Additional minutes added in blocks of 250 Minutes.
²⁴Must order HD Receiver as well.
²⁵Not available for data modems with less than 25Mbps download speeds.
²⁶100 Mbps Secure Internet has download speeds up to 100 Mbps and upload speeds up to 10 Mbps.
²⁷300 Mbps Secure Internet has download speeds up to 300 Mbps and upload speeds up to 50 Mbps.
²⁸500 Mbps Secure Internet has download speeds up to 500 Mbps and upload speeds up to 50 Mbps.
²⁹1 Gig Secure Internet has download speeds up to 940 Mbps and upload speeds up to 50 Mbps.
³⁰25 Mbps Secure Internet has download speeds up to 50 Mbps and upload speeds up to 8 Mbps.
³¹200 Mbps Secure Internet has download speeds up to 200 Mbps and upload speeds up to 20 Mbps.
³²400 Mbps Secure Internet has download speeds up to 400 Mbps and upload speeds up to 20 Mbps.
³³150 Mbps Secure Internet has download speeds up to 150 Mbps and upload speeds up to 10 Mbps.
³⁴1 Mbps Business Internet has download speeds up to 1 Mbps and upload speeds up to 384 Kbps.
³⁵3 Mbps Business Internet has download speeds up to 3 Mbps and upload speeds up to 512 Kbps.
³⁶6 Mbps Business Internet has download speeds up to 6 Mbps and upload speeds up to 768 Kbps.
³⁷15 Mbps Business Internet has download speeds up to 15 Mbps and upload speeds up to 2 Mbps.
³⁸20 Mbps Business Internet has download speeds up to 20 Mbps and upload speeds up to 2 Mbps.
³⁹30 Mbps Business Internet has download speeds up to 30 Mbps and upload speeds up to 3 Mbps.
⁴⁰Applies when turning on service or restoring levels of service that were previously disconnected or downgraded.
⁴¹Business Internet 50 has download speeds up to 50 Mbps and upload speeds up to 5 Mbps.
⁴²LTE Failover is for backup connection only when the primary internet service is down.
⁴³25 Mbps Business Internet has download speeds up to 25 Mbps and upload speeds up to 5 Mbps
⁴⁴200 Mbps Business Internet has download speeds up to 200 Mbps and upload speeds up to 35 Mbps