Business phone service for one flat rate. It’s your best call yet.
OPTIMUM IS ABOUT HUMAN CONNECTION
Business Phone helps show your customers what you’re really about ‒ human-to-human connection. With unlimited calling to the U.S., Canada, Puerto Rico and the U.S. Virgin Islands you can connect with customers far and wide for one simple flat rate.
Rollover Hunting Rollover Hunting is a feature that is managed by the Account Manager or Phone Manager. It allows incoming calls to your primary phone line to roll over to the next available line and, if al l lines are busy or not answered, the call can roll over to voicemail. It will hunt through all lines in the group once to find an idle line. You can configure multiple hunt groups and the number of rings before the call is routed to the next li ne. Each hunt group must have a minimum of two lines and a unique primary number. There are three hunt sequence options:
• Linear Hunting: routes calls to the first idle line in sequential order, starting with the first line in the group to the last line in the group. You specify the order (sequence) of the lines within the group.
• Circular Hunting: varies the starting point for the hunt group and allows for an even distribution of calls within the group. Calls will be routed to the first idle line starting with the line directly after the line on which the last call was completed. The hunt will then follow the order (sequence) of the lines in the group.
• Uniform Distribution: routes calls to the first available line in the group that has been idle the longest.
Call Queue with Music On Hold Customers who purchase Virtual Receptionist can enhance their rollover hunt group with this feature. You can select from 12 music choices, specify the maximum time you want a caller to stay in queue and the number of callers that can be put in queue.
Note: A line that is dedicated to an alarm, credit card, ATM or fax machine should not be included in a Rollover Hunt Group.
To learn more about Call Queue with Music On Hold or the Rollover Hunting feature, log in to the Optimum Business Account Center at optimum.net/business and click on the "Explore Optimum" link to watch the tutorial.
Enhanced Voicemail Enhanced Voicemail lets you listen to messages, create personal or corporate greetings and access your voicemail box from anywhere there's phone or internet access. In the Optimum Business Account Center, you can manage many advanced voicemail features, including listening to messages online, setting voicemail alerts and sending your messages to your email account. To activate your voicemail box you can simply dial *86 from your Optimum Voice line and follow the voice prompts or log in to the Optimum Business Account Center, click the "Phone" tab and select "Voicemail" from the drop-down menu. Here you will find the complete instruction guide to activate and manage your voicemail online or via telephone.
Time-of-Day Forwarding Provides a scheduling capability to forward calls to another number, voice mail or a do-not-disturb announcement during specified time intervals. Multiple schedules can be configured that suit your business needs.
Call Forwarding Automatically redirects your incoming calls to another number, voicemail or do-not-disturb announcement.
Call Forwarding is only available for telephone numbers within the continental United States.
Call Forwarding on Busy or No Answer When the phone line is busy or the line is not answered, the call will be redirected to the number you specify, voicemail or a do-not-disturb announcement.
Selective Call Forwarding You can create a list of up to 32 phone numbers and have them forwarded to another phone number, voice mail or do-not-disturb announcement.
Find Me Calls to your phone line can simultaneously ring up to three additional phone numbers. The incoming call will be connected to whichever phone answers first.
Caller 10 Displays the name and telephone number of the incoming caller, provided they are not blocking that information.
This feature requires a Caller ID compatible telephone or display device.
Call Waiting Alerts you with a special tone when someone else is calling you while you are already on the phone.
Caller ID with Call Waiting Displays the name and telephone number of the incoming Call Waiting caller, provided they are not blocking that information. This feature requires a Caller ID compatible telephone or display device.
Outbound Caller ID Name Allows you to specify the name that will appear for your number when you make an outbound call. The person you are calling must have a Caller ID compatible telephone or display device.
VIP Ringing Designate up to 32 telephone numbers to ring with a second, distinct ring tone.
Business Continuity Forwarding Forward calls to a pre-determined number during a power outage or when the connection to the cable modem is lost so you will never miss a call.
Three-Way Calling Add a third party to your conversation.
Block Unwanted Callers Block incoming calls from up to 32 selected phone numbers as well as all callers who do not show their Caller ID information. Those callers can dial *82 to allow the Caller ID information to show when calling your number while this feature is active.
Private Outbound Calling Turn this feature on via the account center to hide your name and number on all calls you make. You can also hide your number on a per-call basis by dialing *6 7 before making a call.
Directory Listing and Directory Assistance Your phone service includes a 411 and White Pages directory listing (simple, straight-line listing) for new phone number(s). A 411 and White Pages directory listing for your toll-free numbers is optional and provided at an additional charge.
Call Detail Records Call Detail Records are provided in the Optimum Business Account Center for all incoming and outgoing calls made to and from your phone line. You can view and download Call Detail Records for the current bill period and up to three prior bill periods.
Enhanced 911 Allows emergency operators to automatically know the telephone number and address of the dialing party.
Busy Redial (*66) When you get a busy signal, dial *66 to use Busy Redial and you will get a call back when the line you are calling is available. Busy Redial is available only for telephone numbers within the continental United States.
Call Return (*69) Let’s you identify and dial the last incoming caller to your line.
HD Calling Optimum is the first landline telephone service provider in the U.S. to launch High Definition calling. HD calling is the next generation of voice technology that gives you less background noise, sharper sound quality and increased clarity in your phone conversations. To experience HD calling, customers and call recipients must subscribe to Optimum Voice and use HD-capable handsets.
INTERNATIONAL CALLING LETS YOU CONNECT WITH THE WORLD FOR LESS
You already know the importance of staying in touch with your customers, whether they’re down the street or across the ocean. More than ever expanding into international markets is necessary for many growing businesses - and Business Phone offers competitive per-minute rates so international calling doesn’t have to be expensive.
MAINTAIN A PROFESSIONAL REPUTATION WITH A 1-800 NUMBER
The size of your business doesn’t matter as much as its reputation. One small way you can build trust between you and your customers is with a toll-free number. It shows that you’re reliable, and it helps people remember your number more easily. Support your marketing and strengthen your brand with a toll-free vanity number.
STOP ANSWERING THE PHONE ‒ MEET YOUR VIRTUAL RECEPTIONIST
Virtual Receptionist allows all calls to be answered automatically - 24/7/365. Set up a customizable greetings that can route your callers to specific departments or extensions, and you can even give your Virtual Receptionist its own office hours with time-of-day scheduling, ensuring your customers hear the right greeting at the right time. Combine with other advanced features like rollover hunting and call queue with hold music that makes the wait enjoyable to ensure you never miss a call again.
Optimum Business Phone is a cable-modem service, exclusively available for business customers with Optimum Business Internet service. Wiring fees may apply. Sales tax, an E-911 fee and the Federal Universal Service Fund fee (USF) may apply. In NY, certain excise taxes may also apply. All fees and taxes will be added to bill. Battery backup included. W/o battery backup, if you lose power, if service is disconnected or if broadband services are disrupted or disconnected, E-911 service will disconnect and not function or operate. If moving, new address must be provided before E-911 can function properly. Customer is solely responsible to notify system provider & to test & verify that systems are in good working order following Optimum Phone installation. Enhanced Voicemail not available outside continental U.S. All features may not be available in all areas. Optimum Phone International calling: Available to all Optimum Business Phone customers. Calling rates and terms subject to change and discontinuance w/o notice.
Same-Day Service Guarantee Details
Service issues will be handled on the day it is received. If onsite visit is required, service will be handled within hours. Customer or customer’s vendor must be available to provide access to necessary equipment & be responsible for testing of customer-owned equipment.
Money-Back Guarantee Details
30-day guarantee applicable to new customer installations for recurring service fees and initial installation charges if service is terminated and all equipment is returned within 30 days of install.
Considering a business phone service? Learn all about ours
Operating a small business has changed considerably over the last 50 years. What worked several decades ago doesn’t always work today. But there are some notable exceptions. Communicating with customers and employees via phone calls. Your business needs a phone with business phone. Optimum Business offers options that are surprisingly simple to implement and affordable, helping small business owners to manage customers and costs all at once. Optimum Phone can help you make the calls that make things happen – and all for one flat rate. A phone with Optimum Business Phone empowers your growing team with the cutting-edge advantages it needs to stand out against the competition, grow business, strengthen teams, and much more.
Optimum Phone is a leading choice for small business owners
Optimum Phone empowers small businesses with unlimited calling to the United States, Canada, Puerto Rico, and even the U.S. Virgin Islands for one flat rate. A great business phone with voice services does not have to be expensive. Plus, get free 411 calls and over 20 essentially business calling features, including caller ID, call waiting, business continuity, forwarding, rollover hunting, find me, and enhanced voicemail. Optimum Business's Phone service comes fully equipped with all of the bells and whistles you would hope to receive. Rollover hunting is a feature that is managed by the account manager or phone manager, allowing calls to your primary phone line to roll over to the next available line. If all lines are busy or the call goes unanswered, the call will roll over to voicemail. Linear hunting will route calls to the first idle line in sequential order, beginning with the first line in the group to the last line in the group. Contact us today to learn more about these and other Optimum Phone features!