Internet Customer Service
Call to learn more 877-829-9471

Optimum
Customer Support

New customer?
Call 877-829-9471
Existing customer?
Call 877-694-9474

New customers

Looking for help with your internet, wireless, or bundle order? Give us a call to get fast, personalized assistance.

Call 877-829-9471
I need help shopping for a plan Call 877-829-9471
I want to explore bundle deals Call 877-829-9471

Existing customers

Already an Optimum customer and require immediate billing, technical, or general support? Give us a call at the number below.

Call 877-694-9474
I need help with billing I need help with my internet I need help with my mobile service I need help with my TV service

Didn't find what you're looking for?
Our experts are ready to help you 24/7.

Call 877-829-9471

Frequently Asked Questions

Is Optimum Internet available in my area?

Optimum provides Internet service in 21 states across the U.S.
To check availability in your area, call 877-829-9471.

Which Optimum Internet speed is right for me?

It depends on your needs.

  • Optimum 300 Mbps Internet offers speeds more than adequate for moderate household use and HD video streaming on multiple devices.
  • Optimum 500 Mbps Internet can easily handle 4K Ultra HD video streaming on multiple devices and fully connected homes.
  • And 1 Gig Internet offers high-speed connectivity for ultra-connected home networks.
  • In select areas, Optimum offers Multi-Gig Internet speeds available to power elite gamers, content creators, live streamers, and more.
For more assistance, call 877-829-9471.

How is Optimum Internet installed?

You can either have your Internet professionally installed by Optimum certified technicians or perform a self-install of your Optimum Internet. Optimum self-install is not available with all offers/services or in all areas.

  • What is Optimum self-install? An easy step-by-step, self-guided set-up process which will guide you through activating your Internet service. You should have your Internet up and running in approximately 15 minutes.
  • What is Optimum professional Installation? The process where an Optimum certified technician will arrive at your address to establish your Internet connection.
For more assistance, call 877-829-9471.

Can I get Optimum Internet only?

Optimum offers several Internet-only packages, with various Internet connection speeds.
To see what's available for your home, call 877-829-9471.