We are on your schedule.
Get connected when it’s convenient for you by scheduling installation and service seven days a week. And, with our technician tracking, you won’t sit around and wait all day for service windows.
We offer service on your terms.
Everyone has issues from time to time. When you need us, we’re ready to help the way you want.
For the do-it-yourselfer
Our support app allows you to troubleshoot many issues you might encounter right on your phone.
Get remote help
We can remotely access your devices to diagnose and fix problems without having to physically be there.
Get priority support
If you need to get in touch with us and don’t have a minute to wait on hold, you can get access to priority support to skip the wait.
When your tech fails, we can help.
We know how frustrating it can be when technology isn’t working. Printer stopped working? Need help with email? Virus on your computer? We’ll help diagnose & troubleshoot your tech issues so you can get back up and running fast. After troubleshooting, if your device won’t work, we can help if the product is eligible for repair or replacement under Premier Protection & Support.
We can help connect your entire house.
Whether you need a new computer and printer installed, a home theater set up, or your HDTV mounted, we can do it. Want more? We can even set up your smart home, and get your thermostat, and WiFi-enabled baby monitor up and running.
Click here to learn more about our enhanced service options.
Optimum is rated #1 in Customer Satisfaction and Customer Loyalty among Cable Providers.*
*Optimum ranks #1 among measured Cable Providers for both TV and Internet services according to the 2017 ACSI TV and ISP studies.
See more reasons to choose Optimum.
|Unlimited access to a fast and reliable network of over 1.5 million indoor and outdoor Optimum WiFi hotspots - at no additional cost.||✔||402 indoor hotspots in the Tri-State area||❌|
|FREE smart router||✔||❌||❌|
|Record up to 15 shows at once and rewind live TV with Multi-Room DVR Plus||✔||Record up to 12 shows at once||Record up to 5 shows at once|
|News 12, News 12 Traffic & Weather, News 12 Varsity and other exclusive content.||✔||❌||❌|
|No additional charge for VOD titles in HD||✔||Additional .50￠ charge for VOD title in HD||Additional $1 charge for VOD title in HD|
|FREE 411||✔||$2.49 per National Directory Assistance call; $2.09 for Local Directory Assistance call||402 indoor hotspots in the Tri-State area|
|No annual contracts||✔||To receice offer bonus, an annual contract is required||❌|
|No termination fees||✔||Termination fees apply with term contract option||❌|
Not an Optimum customer?
Switch today and experience the new Optimum. We’re so confident you’ll be completely satisfied with your experience with us that we offer a 30 day, money back guarantee. Stuck in a contract? We’ll give you up to $250 to cover your early termination fees.