New to Optimum?
There’s something for everyone to stay connected. Check out our offers.Check availability
Already a customer?
We’re excited to reconnect with you. Have a question about your service? Give us a call.Call 1.866.213.7456
We’re building a new 100% Fiber Internet network.
We’re investing to better connect you with the fastest possible speeds. With Optimum Fiber, you’ll get upload speeds as fast as downloads. When combined with Optimum Mobile, now on the T-Mobile network, the leader in 5G coverage and speed, you’ll connect seamlessly at home and on the go.
optimum fiber
optimum mobile
Service you need when you need it.
We know you depend on us to stay connected, and that’s why we’re always here for you whether that’s in store or through 24/7 support online or over the phone.
Call us
We're here for you 24/7, whether you're looking for service, have questions, want to upgrade, or just want to say hello.
Call 1.866.213.7456
Online support
Customers can chat with us for support or get helpful answers in our FAQs.
Learn more
Visit a store
We’re proud to service our communities with retail stores that offer great deals and support. Find a store near you.
Find a store
We live and work here too.
Employee by employee, we’re reconnecting to deliver you the best experience.
Sedric Mcgee
Customer Care Manager"Reconnecting to me means re-engaging with our community to let customers know we listened and are making changes to provide world-class customer service."
Mike Prichard
Field Operations Supervisor"Reconnecting to me means being on our “A game” and maintaining our system to take care of our customers. They deserve the best, and deserve to be satisfied with our customer service."
Crystal Simmons
Retail Sales Supervisor"Reconnecting to me means being there for our customers and helping them get what they need in the best possible way that we can."
Little by little, progress adds up to something bigger.
Reconnecting with you and what you love.
New to Optimum?
There’s something for everyone to stay connected. Check out our offers.Check availability
Already a customer?
We’re excited to reconnect with you. Have a question about your service? Give us a call.Call 1.866.213.7456
Frequently Asked Questions
How is Optimum recommitting?
Though keeping you connected to what you love has always been our number one goal, we understand that we haven’t always gotten it right. So, we’re working hard to make important changes as a recommitment to you, and to keeping you connected to what you love. As we implement these changes, here's a look at all the ways we're excited to reconnect with you.
+ More speed and reliability with our Optimum Fiber and Optimum Mobile services, so you can depend on us at home and on the go
+ The freedom to choose the best value for you with Optimum FlexAbility
+ Full transparency, so you have the clarity you’d expect from a trusted provider
+ Better service, so you get the help you need whenever you need it
+ A connection with your community because we live and work there too
Let’s reconnect.
What is Optimum Fiber?
Optimum Fiber is a new 100% fiber Internet network capable of delivering speeds up to 10 Gig. It's designed with the latest technology to deliver the fastest and most reliable Internet speeds. Optimum Fiber is already available in more than a million homes, and we’re working hard to make it available to more homes every day.
New to Optimum? Learn more at optimum.com/fiber and check availability in your area here.
Already have Optimum? Call us to inquire about fiber at 1.866.213.7456.
Can I get Optimum Mobile today?
Yes! Optimum Mobile is available and is now on the T-Mobile network – the leader in 5G coverage and speed – so you'll always have a reliable connection to everything you love. To learn more about the plans and offerings, visit optimum.com/mobile
What is Optimum FlexAbility?
Optimum FlexAbility gives you the freedom to choose the best value for you with no forced bundles. Pick the Internet speed, mobile data plan, and entertainment options that work for you and change anytime with no annual contract. Plus, we promise your satisfaction with a 60-day money-back guarantee. For more information, visit optimum.com/flexability
I’m an Optimum customer. Are my prices changing related to these improvements?
There are no pricing changes related to the enhancements we are making. We're taking big steps every day to better connect our customers with faster speeds, better value, and great service, and we’re excited to reconnect with you.How are you improving customer service?
We're ensuring we are there for you whether in-store, through 24/7 support online, or over the phone. This year we're excited to be hiring thousands of local employees across the country, opening more than 70 retail stores, and raising wages for our customer service teams. Simply put, all this adds up to better service.I'm an Optimum customer. How can I contact you for support?
We're here for you 24/7 and ready to reconnect with you. You can find helpful answers in our FAQs, call us, chat with us, or visit one of our retail stores. For all the ways to reach us, click here.
I'm interested in signing up for service. How do I start?
We appreciate your interest, and we'd love to reconnect with you. You can sign up online, over the phone, or at one of our retail stores – the choice is yours.
+ Online: Click here to see what's available in your area and sign up.
+ Phone: Call us at 1.866.347.4784
+ In Store: Visit optimum.com/stores to find a store near you.