With Optimum FlexAbility℠,
choose what works for you.
You're in control
Pick the Internet speed, TV package, or data plan that works for you.
Need more speed? More channels? More data? Change anytime with no annual contracts.**
Try us risk-free
No hidden fees and no annual contract. Plus, no multi-line commitment with Optimum Mobile.
FAQs about FlexAbility
What is Optimum FlexAbility?
It's not an offer, and it's not a bundle. Optimum FlexAbility is a whole new way for you to get exactly what you want at a great price. Now, you have the FlexAbility to pick the Internet speed that works for you, that you can change anytime. It's the FlexAbility to add all the entertainment you want, whether it's live TV or just streaming. And it's the FlexAbility with your Optimum Mobile data plan, with the choice of 1 GB, 3 GB or unlimited GB, that you can switch any time you like. There are no hidden fees and you get the same price per line, whether you have a single line or more. Plus, with Internet and TV, you get a risk-free, 60-day money-back guarantee. Choose exactly what you want, how you want, whenever you want, that's Optimum FlexAbility.
What is different about Optimum FlexAbility?
Optimum has thrown out annual contracts, bundles, and hidden fees for choice, transparency, and value. Optimum FlexAbility is a brand-new way for you to get exactly what you want at a great price. Add any Internet speed, any TV package, and any mobile data plan, any time you want without any charges for switching. Want just one service? Yes! Two? Absolutely. All three? That's great too. It's all entirely up to you.
How can I get Optimum FlexAbility as a new Customer?
You can get Optimum FlexAbility by visiting Optimum.com, Optimum.com/mobile, visiting one of our retail locations, or if you live in New York, Connecticut, or New Jersey by calling 866.347.4784. If you're outside of the Northeast, please call 877.694.9474.
I'm an existing customer, how can I get Optimum FlexAbility?
Now, you’ll have ultimate control if you want more speed, more entertainment, or more mobile data. You pick exactly what you want, all for a great price. And you can change anytime without a penalty.
Existing Optimum customers in New York, Connecticut, or New Jersey can log into their account on Optimum.net to upgrade speed or add premium channels, a DVR, an Optimum Extender, or a Stream device. For all other changes or upgrades, call 866.347.4784, and we will be happy to help you.
Customers outside of the Northeast, can visit Optimum.net to upgrade their speed, but for all other changes, please call 877.694.9474.
Optimum Mobile customers can switch their data on mymobile.optimum.com.
Is it easy to change my Internet, entertainment, or data plans?
Yes. Optimum FlexAbility allows you to change your services at any time. Our goal is to always provide you with the best entertainment, connectivity, and mobile experience at a great value. Optimum customers in New York, Connecticut, or New Jersey can visit Optimum.net or call us at 866.347.4784 and existing customers outside of the Northeast, can visit Optimum.net or call 877.694.9474, and we'll be happy to change whatever you like.
What comes with Optimum FlexAbility?
In terms of entertainment, the TV package pricing now includes a free set-top box on us. Plus, there are no separate programming surcharges – so the price you see for TV service is the price you pay. With our Internet plans, you get one free Gateway and an Optimum Extender, for greater whole home WiFi coverage. Not available with all services or in all areas.
What's the difference between Optimum FlexAbility and other providers?Most providers out there are literally the opposite of flexible. They force you to fit into their plans. But now, with Optimum FlexAbility, there's finally a provider that's making their plans fit around you. Optimum FlexAbility is all about giving you control, transparency and value. With simple customer-friendly pricing, you can pick what Internet speed and TV package work for you, with no extra fees, no annual contracts, and no surprises. If your needs change, simply contact us and change your plan. It's that simple.
Our commitment to you
Speed & Reliability
Experience fast, reliable connectivity – with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile.
Value & Transparency
Enjoy Internet with great pricing, straightforward offers, equipment included, and no hidden fees.
Choose what works for you – change anytime without annual contracts or penalties. Learn more
Be confident knowing your satisfaction is guaranteed.
Get help when you need it, online or by phone as we are committed to customer service.
Optimum Mobile Unlimited Plan Multi-line Savings Promotion: $30/mo. pricing reflects per line charge for domestic talk, text and Unlimited data. Requires 2+ lines of service. Autopay required. Other terms and conditions apply; visit www.optimum.com/mobile/plan for plan details.
*Compared to other measured full service mobile service providers in the 2022 American Customer Satisfaction Index (ASCI) surveys of customers rating their own mobile service provider’s performance.
**Optimum Mobile downgrades take place at the start of the next billing cycle, upgrades are immediate. Limit of 1 downgrade per bill cycle.