Keeping everyone
safe and supported
Keeping everyone
safe and supported
Keeping everyone
safe and supported
The health and safety of our customers and employees remains our top priority, and our protocols continue to exceed CDC recommendations.
While the majority of our employees are vaccinated, masks will be optional for customers and retail store employees, regardless of vaccination status. We recommend that unvaccinated customers and employees continue to wear them in our facilities.As an added precaution, since November 1, 2021, we have required our entire workforce to be fully vaccinated or submit to twice-weekly COVID-19 testing, with proof of negative results prior to working at our facilities or directly with customers.
What are we doing:
- Social distancing of 6 feet or more
- Recommending masks or face coverings
- Increasing cleaning of high-touch areas
- Providing hand sanitizer at each counter
Almost everything you can do in a store can also be done online.
What are we doing:
- Wearing face coverings and social distancing when in your home. Fully vaccinated employees may remove their mask if customer permits, and social distancing is possible
- Social distancing when interacting with you outside your home
- Regularly disinfecting our trucks and equipment
- Washing hands or sanitizing before and after every visit
- Educating our employees on proper hygiene and social distancing
- Completing as much work outside of the home as possible
As an added precaution, since November 1, 2021, we have required our entire workforce to be fully vaccinated or submit to twice-weekly COVID-19 testing, with proof of negative results prior to working at our facilities or directly with customers.
How you can help
- Rescheduling any service appointments if you or someone in your household is experiencing cold or flu-like symptoms
- Maintaining a safe 6-foot social distance when a technician is in your home
Pay your bill:
- Online: optimum.net/paybill
- Sign up for Auto Pay: optimum.net/autopay
- 3rd Party Payment Centers
- By Phone: 1.888.822.9474
Equipment Returns
- Online: optimum.net/returns
Service Upgrades:
- Online: optimum.net/upgrades
WiFi and Connectivity Help
- Online: optimum.net/covid19
Support
- Message Us: optimum.net/chat
- Optimum Support App: optimum.net/supportapp
Keeping businesses
connected
+ Enhanced voicemail
+ Call forwarding for Optimum Voice Customers
+ Call forwarding for Business Hosted Voice Customers
+ Virtual Receptionist
+ Find Me
+ Single Number Reach
Altice Student WiFi provides students who have school-issued devices the ability to use the Optimum WiFi Hot Spot Network to access their school’s network and resources from home if they do not have dedicated Internet access.
Optimum Business will also work with schools that are interested in purchasing in-home fixed Internet connectivity for students in need. If you are a school district interested in seeing if this is a good fit for you, please contact your existing account representative or if you are not a current Optimum Business School customer visit https://www.optimum.com/business/remotelearning