WE'RE COMMITTED
TO KEEPING YOU CONNECTED

WE'RE HERE FOR YOU


At Altice USA, which operates Optimum, our number one priority is keeping our customers and communities connected all the time, including during the COVID-19/Coronavirus pandemic.

Our network plays a critical role in this, and you can rest assured that we are ready to support the increasing demands the current environment will cause. Whether it's staying in touch with loved ones, working from home, taking classes online or navigating new ways of managing your small business, you can count on us through it all.

KEEPING YOU
SAFE & SUPPORTED

KEEPING YOU
SAFE & SUPPORTED

The health and safety of our customers and employees remains our top priority. We’re closely monitoring updates from the Center for Disease Control (CDC) regarding the COVID-19 situation. We're also continuing to receive guidance from government agencies and public health officials to ensure the most up-to-date information and protocols are in place. We have temporarily closed many Optimum store locations, and for those that remain open, we have reduced their hours of operation. Please check here before heading to a store.
Our technicians follow all CDC and OSHA guidelines and we’ve put in place other strict safety measures to keep you safe including:

  • Practicing social distancing by staying at least 6 feet away during any interaction
  • Wearing facial covering and gloves
  • Washing hands or using sanitizer before and after every visit

To help protect everyone’s wellbeing, if you have a scheduled service appointment, and you or someone within your household is showing signs of illness, including fever or flu-like symptoms, we ask that you please contact us to reschedule.
Your safety and well-being is always our priority, and we want ensure you can still interact with us in a safe manner. For your convenience, we have digital solutions available to help you manage your account and receive customer support.

Here are a few links to help get you to the right place:
WiFi and Connectivity Help
General Account Management
Online Support
Altice Mobile service and/or Support
Autopay, Paperless Billing and To Make a Payment
Upgrade Service
Equipment Returns

CONNECTING
OUR COMMUNITIES

We have signed the "Keep Americans Connected Pledge" established by the Federal Communications Commission, which will help alleviate some of the stress our residential and business customers might be facing during this time. If you are a customer that has faced challenges due to the COVID-19 and need assistance, click here

Additionally, we're proud to have launched several programs to help ensure people stay connected to the internet and news during this unprecedented time.
In order to help students stay connected, we are offering Altice Advantage broadband free until the end of the 2019-2020 school year to any new household in our service area with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access. Click here for additional information about Altice Advantage Internet.
Altice Business is partnering with school districts in our service area to offer its Student WiFi product at no cost through the 2019-2020 school year. Altice Business Student WiFi provides students who have school-issued devices the ability to use the Optimum WiFi Hot Spot Network to access their school’s network and resources from home if they do not have dedicated Internet access.

If you are a school district interested in seeing if this is a good fit for you, please contact your existing account representative or if you are not a current Altice Business School customer visit www.AlticeBusiness.com/contact or call 877.544.4872
We have opened up our Emergency Optimum WiFi outdoor hotspots for public use to non-subscribers. To find an Emergency Hotspot, click here.

To join, in the Wi-Fi settings on your device, select the
"optimumwifi-Emergency" network name and follow the prompts to log in.

KEEPING MOBILE
CUSTOMERS CONNECTED

Altice Mobile plays a critical role in keeping you connected, and you can rest assured that we are ready to support the increasing demands the current environment will cause. Whether it’s video-chatting with loved ones, working from home, or reaching out to family across the globe, you can count on us through it all.

Often, cellular signals can be weaker indoors, so we suggest making sure your phone is connected to WiFi. This will deliver faster speeds and provide a more reliable connection for uninterrupted service while inside. Additionally, enabling WiFi calling will help improve call quality and reliability when talking and texting from indoor locations. To help ensure you have the best connection in your home, make sure:

KEEPING BUSINESSES
CONNECTED

We are here to support your small business and ensure that your company stays connected and secure. Our product and service offerings provide the tools and security your business needs to stay in touch with your customers and meet the unique demands your business is facing during these unprecedented times.
We know how important it is to stay on top of your business calls even if you’re working remotely. Our voice services are here to help keep you connected. Plus, enjoy great features such as:

+ Enhanced voicemail
+ Call forwarding for Optimum Voice Customers
+ Call forwarding for Business Hosted Voice Customers
+ Virtual Receptionist
+ Find Me
+ Single Number Reach
We recognize the critical role our network plays in keeping you connected. We know you need more than just speed to stay connected, that’s why we offer enhanced services to better support you.
With our email services, you can continue operating your business from wherever you are. Plus, enjoy access to over 2 million Optimum WiFi hotspots and additional hotspots available across the country through Cable WiFi.
With increased call volume and/or heightened digital traffic, there may be a need to add additional phone services or increase your internet speed. We’ve got options, and we’re here to help ensure your service is primed to support your business’ increased demands. For more information, call us at 866.209.1099

ENTERTAINING
OUR CUSTOMERS

We're committed to keeping you entertained, always. With everyone at home, we want to make sure you have enough to stay entertained. So, now through 6/30/20 we're giving you free previews of select networks, with live and On Demand content for everyone in your family.
Enjoy original movies, series and fan-favorite Hallmark Hall of Fame titles on Hallmark Channel, Hallmark Movies & Mysteries and Hallmark Drama.
Enjoy quality family entertainment on Discovery Family – home of great kids shows, games and videos – and tons of content to keep your kids entertained on Disney Junior, Disney XD, Nick Jr. and Universal Kids.

Plus, discover new recipes and tons of things to do at home on the Cooking Channel & DIY Network.
Passionate about science, tech, space and more? Science Channel has all the content you need. Plus, don't forget that Optimum Online customers get complimentary access to CuriosityStream's library of thousands of documentaries and series. To register, click here.

PRIMING YOUR
SERVICES

With more family members at home sharing the internet and TV, there might be a need for increased speed or even more entertainment options. Within the safety of your own home, it’s easy to upgrade your services by visiting optimum.net/upgrades to customize your service.
Have more users on your home network? Optimum offers Internet speeds up to 1 Gig – so you can get the speed you need to stay seamlessly connected.
Looking for even more channels to keep you entertained? Optimum offers popular premium channels including HBO, Showtime, Starz and more.

Watch Westworld on HBO®
Straight from the theater to your screen. We’re bringing you the newest movies, so you can enjoy box office hits right from the comfort of your couch. To see the latest movies available, visit optimum.net/VOD
Thank you for your continued trust as we manage through this time together.
To learn more about Altice USA's response to COVID-19, visit www.alticeusa.com
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