We’re committed to
keeping our customers
and communities connected

We’re here to
support our customers


At Optimum, our main priority is keeping our customers, employees, and communities safe and connected. Over the past year, our network has supported the increased demands of our customers as we adjusted to the new normal brought by the pandemic and we will continue to focus on keeping everyone connected.

Keeping everyone
safe and supported

Keeping everyone
safe and supported

Keeping everyone
safe and supported

The health and safety of our customers and employees remains our top priority, and our protocols continue to exceed CDC recommendations.

While the majority of our employees are vaccinated, masks will be optional for customers and retail store employees, regardless of vaccination status. We recommend that unvaccinated customers and employees continue to wear them in our facilities. 

As an added precaution, since November 1, 2021, we have required our entire workforce to be fully vaccinated or submit to twice-weekly COVID-19 testing, with proof of negative results prior to working at our facilities or directly with customers.

What are we doing:

  • Social distancing of 6 feet or more
  • Recommending masks or face coverings
  • Increasing cleaning of high-touch areas
  • Providing hand sanitizer at each counter

Almost everything you can do in a store can also be done online.
The health and safety of our customers and employees remains our top priority, and our protocols continue to exceed CDC recommendations.

What are we doing:

  • Wearing face coverings and social distancing when in your home. Fully vaccinated employees may remove their mask if customer permits, and social distancing is possible
  • Social distancing when interacting with you outside your home
  • Regularly disinfecting our trucks and equipment
  • Washing hands or sanitizing before and after every visit
  • Educating our employees on proper hygiene and social distancing
  • Completing as much work outside of the home as possible

As an added precaution, since November 1, 2021, we have required our entire workforce to be fully vaccinated or submit to twice-weekly COVID-19 testing, with proof of negative results prior to working at our facilities or directly with customers.

How you can help

  • Rescheduling any service appointments if you or someone in your household is experiencing cold or flu-like symptoms
  • Maintaining a safe 6-foot social distance when a technician is in your home
For your convenience, we have digital solutions available to help you manage your account and receive customer support from home.

Pay your bill:
Equipment Returns
Service  Upgrades:
WiFi and Connectivity Help
Support

Connecting
our communities


We are committed to keeping our communities connected and offer affordable options to ensure our customers can receive Internet solutions that meet their needs. We’re introducing Optimum Advantage Internet now with increased 50 Mbps Internet speeds. Available to qualifying households for only $14.99/mo., this service also includes free equipment, unlimited data, discounted installation and the option to cancel anytime. For those households needing more speed, we also have a range of speed options available to choose from.

For New Jersey Residents: If you have a child (K-12) living in your household full-time who uses your Internet service for education purposes, you are eligible to sign up for our Optimum Advantage Internet 50 Mbps offer at $14.99/mo., even if your Optimum service was previously disconnected for non-payment.

In addition, as a local company, we are supporting the communities we serve as they confront the challenges of COVID-19. Altice USA is proud to support both the national and local affiliates of Feeding America and the Boys and Girls Clubs of America in many of the communities we serve.

We have also established a $10 million Community Relief Program, focused on the support of small businesses and other community partners during these challenging times.

Keeping mobile
customers connected


Optimum Mobile plays a critical role in keeping our residential and business customers connected. Whether it’s video-chatting with loved ones or employees, working from home or reaching out to family or customers across the globe, we know staying connected has been crucial over the past few months and will continue to be important as we move forward. That’s why we’re continuing to offer mobile service, now with flexible data options starting at $19/mo. per line on a nationwide network.

Keeping businesses
connected

We continue to support small businesses with connectivity solutions. Our product and service offerings have provided tools and security services that businesses rely on to stay in touch with customers and meet unique demands businesses have faced during these unprecedented times. We will continue to do so as businesses begin to shift into a new normal and reopen across the tristate area.
We know how important it is to stay on top of business calls. Our voice services are here to help keep business customers connected with great features like:

+ Enhanced voicemail
+ Call forwarding for Optimum Voice Customers
+ Call forwarding for Business Hosted Voice Customers
+ Virtual Receptionist
+ Find Me
+ Single Number Reach
Our network continues to play a crucial role in keeping our customers connected. We know our customers need more than just speed to stay connected, that’s why we offer enhanced services to better support them. With our email services, customers can continue operating business from wherever they are. Plus, enjoy access to over 2 million Optimum WiFi hotspots and additional hotspots available across the country through Cable WiFi.
Recognizing that remote learning in some form is likely here to stay, Optimum is committed to work with school districts to provide connectivity to students that need it. In addition to providing qualifying households the opportunity to purchase Altice Advantage, we are committed to working with schools on opportunities to provide in-home connectivity to students at home.

Altice Student WiFi provides students who have school-issued devices the ability to use the Optimum WiFi Hot Spot Network to access their school’s network and resources from home if they do not have dedicated Internet access.

Optimum Business will also work with schools that are interested in purchasing in-home fixed Internet connectivity for students in need. If you are a school district interested in seeing if this is a good fit for you, please contact your existing account representative or if you are not a current Optimum Business School customer visit https://www.optimum.com/business/remotelearning
With increased call volume and/or heightened digital traffic, there may be a need to add additional phone services or increase your internet speed. We’ve got options, and we’re here to help ensure our business customers’ services are primed to support increased business demands. For more information, call us at 866.209.1099

Priming your
services

With more family members at home sharing the internet and TV, there might be a need for increased speed and more entertainment options. We’ve worked hard to provide customers with a variety of options and to make it easy and safe to upgrade and customize their services on optimum.net/upgrades without having to leave home.
Have more users on your home network? Optimum offers Internet speeds up to 1 Gig – so all our customers can get the speed they need to stay seamlessly connected.
Looking for even more channels to keep you entertained? Optimum offers popular premium channels including HBO, Showtime, Starz and more. Plus, HBO® customers now get access to HBO Max™ at no extra cost. It’s a new streaming experience that brings together all of HBO with the greatest collection of movies and shows – like Friends, Big Bang Theory, Joker and more – plus new Max originals. To learn more click here.
Straight from the theater to your screen - we continue to bring our customers the newest movies and box office hits to enjoy right from the comfort of their own home. To see the latest movies available, visit optimum.net/VOD
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