Business Support

Business Support.

Local, technical customer service your business needs to run smoothly.

The Optimum Business Service Commitment
Optimum Business is committed to exceptional service. That's why we have dedicated technical and customer service support teams monitoring your service 24/7/365 days a year.

No annual contract, no early termination fees

At Optimum we stand behind the quality of our service and work hard to earn your business every day. We won't keep you locked in with annual contracts or leave you with high penalties and early termination fees if you decide to switch.

30-day money back guarantee

Optimum provides best-in-class service to our customers every day and we want you to be confident in your choice. If you're not completely satisfied with your Optimum Business products, let us know within 30 days, we'll simply give your money back.

24/7/365 live technical support and customer service

We're here if you need us. As an Optimum Business customer, you have access to our support teams, day and night.

Same-day Service Guarantee*

It doesn't happen very often, but if you ever have a service issue we guarantee that we will start working on the issue the same day you report it, even if an onsite visit is required. We'll also follow up once it's resolved and make sure you're completely satisfied.

Proactively monitored battery backup

We know how important it is to have your service up and running. That's why we include battery backup for Optimum Voice and Optimum Business Trunking to keep you up and running in case of a local power outage.

Professional business installation

Getting set up is fast and easy with little or no down time for you.

3 hours installation window

We will schedule your install when it's convenient for you and you can track when the technician will arrive at your business online.
*Disclaimer. Service issues will be handled on the day it is received. If onsite is required, service will be handled within hours. Customer or customer's vendor must be available to provide access to necessary equipment and be responsible for testing of customer owned equipment.
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