What's Included > Enhanced Voicemail > Instructions

How do I set up for Enhanced Voicemail?  View Demo

Sign up for Optimum Voice's Enhanced Voicemail in three easy steps!

1. Log in to the My Optimum Voice Web site and select the "Voicemail" tab. (If you haven't registered for My Optimum Voice yet, click the "New Users" link at the top right hand corner of the log in page.)
2. Fill in your desired Optimum Voicemail username.
3. Select your personal PIN to be used to access your voicemail box via the telephone. Remember, it must be exactly four digits.

Be sure to write down your Optimum Voice voicemail access telephone number. This is the telephone number to call to access your voicemail box by phone.

Listen to messages or manage voicemail settings on My Optimum Voice

1. Once you're logged in, select the "Voicemail" tab.
2. View the list of messages currently in your voicemail box. This page will also display the caller's phone number, the time he or she called and the duration of the message.
3. Click "Listen" to hear voicemails left on your Optimum Voice phone through the media player on your computer.
4. To save a message onto your computer, hover over the "Listen" link and right click your mouse. Choose "Save Link As" and save the file to a convenient place on your computer. Once you've saved messages, you can easily e-mail them to friends and family.
5. Under the voicemail tab, there are two links: "Messages," the page that shows your voicemail messages, and "Options," which allows you to customize your voicemail settings. Click "Options," and you'll see a page that lets you change the number of rings it takes before a call goes to voicemail, decide whether to play the caller's phone number before each voicemail and preview each voicemail.
6. When you're in the "Options" section of Voicemail, there are also links on the left navigation bar that enable you to change your voicemail PIN, activate and deactivate your voicemail, and notify yourself of new voicemails via e-mail, text messages and phone, and

Listen to and manage messages via the telephone

1. From your Optimum Voice home phone:
   • Option 1 -- Simply dial your Optimum Voice telephone number. Press * during the voicemail greeting and enter your voicemail PIN.
   • Option 2 -- Dial the voicemail access telephone number and enter your four-digit voicemail PIN.
2. From any other phone:
   • Option 1 -- Dial your voicemail access telephone number, enter your Optimum Voice mailbox number (your Optimum Voice telephone number including your area code) and enter your four-digit voicemail PIN.
   • Option 2 -- Simply dial your Optimum Voice telephone number. Press * during the voicemail greeting and enter your voicemail PIN.

Setting or Changing Personal Greetings

1. Access your Optimum Voice voicemail box.
2. Press 4 for Personal Options.
3. Press 1 to create your own personal greeting, or press 4 to record your name to be included in a generic greeting.
4. Follow the voice prompts to change either your personal greeting or recorded name.

To Retrieve Messages:

1. Access your Optimum Voice voicemail box.
2. Press 1 for new messages.
3. Follow the voice prompts to hear messages. When listening to your messages:
   1. Press 1 to rewind.
   2. Press 3 to fast forward
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   3. Press 7 to delete.
   4. Press 8 for call identification information (e.g. time of call and caller's phone number).
   5. Press 9 to save.
   6. Press # to skip message.
   7. Press * to return to main menu.

Retrieve Other Messages

1. Access your Optimum Voice voicemail box.
2. Press 3 for other messages.
3. Press 1 to listen to old messages. Press 2 to listen to deleted messages. Press * to return to main menu.

Changing Your PIN Using the Telephone

1. Access your Optimum Voice voicemail box.
2. Press 4 for personal options.
3. Press 2 to change your password.
4. Follow the voice prompts to change your password.