Optimum
Customer Support

Understanding Your Bill

Welcome, and let us help you learn more about your Cablevision bill. Our new bill format looks like the interactive sample bill shown here. Roll over the numbers below with your mouse to find explanations of every aspect of your new bill. You will find additional information, as well as Optimum store locations, on the back of your billing statement. This is only a sample bill. Please refer to your billing statement for your account information.

tooltip tooltipCustomer Address:
Your billing address. This may be different from the service address.
tooltip tooltipAccount Summary:
This area shows the account number, service address, billing period and billing cutoff date.
tooltip tooltipPayment Information:
Shows your last bill balance, payments received and your current charges.
tooltip tooltipAccount Detail:
Explains the breakdown of the Optimum services you receive.
tooltip tooltipCable Television/iO:
Current and advance charges for your cable service including programming, equipment and taxes/fees.
tooltip tooltipAdditional Outlet Fee:
This is for receiving premium channels on additional cable television outlets in your home.
tooltip tooltipOptimum Online:
Current charges for your Optimum Online Service.
tooltip tooltipOptimum Voice:
Current charges for your Optimum Voice service.
tooltip tooltipOptimum On Demand:
Shows On Demand and Pay Per View purchases.
tooltip tooltipOptimum Rewards Credit:
A monthly discount given to cutomers who maintain the required levels of iO TV, Optimum Online and Optimum Voice.
tooltip tooltipService For:
Address to which the Cablevision service is provided.
tooltip tooltipDue Date - Amount Due:
The date that payment is due and the amount due. Pay before the Date Due to avoid possible late fees.
tooltip tooltipCustomer Support:
Information on how to contact Cablevision, how to find product information and how to sign up for Online Bill pay.
tooltip tooltipOptimum News & Information:
Contains important customer information, On Demand programming and Pay Per View Events. You can also find Optimum News and Information, as well as Optimum Store locations on the back of your billing statement.