Understanding Your Bill

Welcome, and let us help you learn more about your Cablevision bill. Our new bill format looks like the interactive sample bill shown here. Roll over the numbers below with your mouse to find explanations of every aspect of your new bill. You will find additional information, as well as Optimum store locations, on the back of your billing statement. This is only a sample bill. Please refer to your billing statement for your account information.

Customer Address:

Your billing address. This may be different from the service address.

Account Summary:

This area shows the account number, service address, billing period and billing cutoff date.

Payment Information:

Shows your last bill balance, payments received and your current charges.

Account Detail:

Explains the breakdown of the Optimum services you receive.

Cable Television/iO:

Current and advance charges for your cable service including programming, equipment and taxes/fees.

Additional Outlet Premium Service Fee:

A monthly fee to access premium programming or services on two or more outlets. An outlet is a digital cable box or a CableCARD device.

Optimum Online:

Current charges for your Optimum Online Service.

Optimum Voice:

Current charges for your Optimum Voice service.

Optimum On Demand:

Shows On Demand and Pay Per View purchases.

Optimum Rewards Credit:

A monthly discount given to cutomers who maintain the required levels of iO TV, Optimum Online and Optimum Voice.

Service For:

Address to which the Cablevision service is provided.

Due Date - Amount Due:

The date that payment is due and the amount due. Pay before the date due to avoid possible late fees.

Customer Support:

Information on how to contact Cablevision, how to find product information and how to sign up for Online Bill Pay.

Optimum News & Information:

Contains important customer information, On Demand programming and Pay Per View events. You can also find Optimum News and Information, as well as Optimum Store locations on the back of your billing statement.