| BOTH OPTIMUM ONLINE AND OPTIMUM VOICE ARE NOT WORKING |
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- Confirm that the cable is properly connected to the voice-enabled modem, and the voice-enabled modem is in active status with four green lights (see the diagram here).
- If the voice-enabled modem is not in active status, reset your modem by turning the power off and on.
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- Confirm that the cable is properly connected to the voice-enabled modem, and the voice-enabled modem is in active status with four green lights (see the diagram here).
- If the voice-enabled modem is not in active status, reset your modem by turning the power off and on.
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| DROPPED CALLS OR ONE-WAY AUDIO |
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- Check that the telephone cord is securely attached (click sound) to both the telephone and the modem.
- Ensure that your telephone device is working properly. Connect another telephone that you have confirmed is working to the Optimum Voice Modem.
- If you are using a cordless telephone, ensure that the base station is properly connected and that the remote hand set is fully charged.
- Try selecting a different frequency channel on your cordless telephone.
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- Unplug the telephone from the wall jack and connect it directly to the modem. If you do not experience the dropped call or one-way audio, then the issue is with the house wiring.
- If you continue to have the same problem, follow the steps outlined under the "Solution — Single Telephone Line" column.
- If the issue is with whole house wiring, try connecting the telephone to other Optimum Voice jacks and see if the problem persists.
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