Installation Features Troubleshooting

Problem Solution: Single Telephone Line Solution: Whole House Connection
BOTH OPTIMUM ONLINE AND OPTIMUM VOICE ARE NOT WORKING
  1. Confirm that the cable is properly connected to the voice-enabled modem, and the voice-enabled modem is in active status with four green lights (see the diagram here).

  2. If the voice-enabled modem is not in active status, reset your modem by turning the power off and on.
  1. Confirm that the cable is properly connected to the voice-enabled modem, and the voice-enabled modem is in active status with four green lights (see the diagram here).

  2. If the voice-enabled modem is not in active status, reset your modem by turning the power off and on.
DROPPED CALLS OR ONE-WAY AUDIO
  1. Check that the telephone cord is securely attached (click sound) to both the telephone and the modem.

  2. Ensure that your telephone device is working properly. Connect another telephone that you have confirmed is working to the Optimum Voice Modem.

  3. If you are using a cordless telephone, ensure that the base station is properly connected and that the remote hand set is fully charged.

  4. Try selecting a different frequency channel on your cordless telephone.
  1. Unplug the telephone from the wall jack and connect it directly to the modem. If you do not experience the dropped call or one-way audio, then the issue is with the house wiring.

  2. If you continue to have the same problem, follow the steps outlined under the "Solution — Single Telephone Line" column.

  3. If the issue is with whole house wiring, try connecting the telephone to other Optimum Voice jacks and see if the problem persists.

Note! Still having problems? Click on Optimum Online net guide on your desktop or system tray, contact your local Cablevision customer service or dial 611 on your Optimum Voice line.

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