Installation Features Troubleshooting

Problem Solution: Single Telephone Line Solution: Whole House Connection
NOT RECEIVING VOICEMAILS
  1. Please ensure that you've registered for voicemail in My Optimum Voice.

  2. Go to voicemail settings of My Optimum Voice and verify the number of rings before voicemail is picked up.

  3. Your mailbox may be full. Delete any unwanted messages.
  1. Please ensure that you've registered for voicemail in My Optimum Voice.

  2. Go to voicemail settings of My Optimum Voice and verify the number of rings before voicemail is picked up.

  3. Your mailbox may be full. Delete any unwanted messages.
OPTIMUM ONLINE IS WORKING BUT OPTIMUM VOICE IS NOT WORKING
  1. Ensure that the telephone cord is connected properly to LINE 1 of the voice-enabled modem.

  2. Ensure that your telephone device is working properly. Connect another telephone that you have confirmed is working to the voice-enabled modem.

  3. Reset the modem by turning the power off and on.
  1. Unplug the telephone from the wall jack and connect it directly to the modem. If you hear the dial tone, then the issue is with the house wiring.

  2. If still no dial tone, follow the steps outlined under the "Solution — Single Telephone Line" column.

  3. If the issue is with whole house wiring, try connecting the telephone to other Optimum Voice jacks and check for the dial tone.

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