Installation Features Troubleshooting
Optimum Online net guide Introducing Optimum Online net guide
Now you have a central starting point for your day-to-day Internet and Voice usage and you can get support and find answers to questions whenever you want. The Optimum Online net guide is a program that will be installed automatically during the installation process and provides you with a convenient place to: get technical support, set up or make changes to your e-mail account, check the status of service in your area, access e-mail, launch your Internet browser and access our Optimum.net home page and get information about Optimum Voice.
On net guide you will find:

Troubleshooting Wizard
Most problems with accessing the Internet can be resolved in a few simple steps. If you ever have trouble getting online or using your telephone service, this tool will guide you through steps to restore your service without having to talk to anyone. It provides you with one more choice for getting service support when you need it.

Most Frequent Questions
Utilize our knowledge database for answers to all your Optimum Online and Optimum Voice questions. You can select from most frequently asked questions or simply enter your question in a search box and get an answer immediately. If you want, you can also "ask the expert" and communicate with technical support representatives via e-mail or live chat.

E-Mail Toolbox
This is the fastest way to set up or make changes to your Optimum Online e-mail accounts. With Optimum Online, in addition to your primary e-mail account, you can have up to four (4) additional e-mail addresses (known as sub-accounts or mailboxes) for other members of your household. You can create and manage these accounts through the Account Management System (AMS), or simply select the E-Mail Toolbox, enter your primary e-mail name and password when prompted, and follow instructions to make changes to your account. The E-Mail Toolbox will not only assist you in creating additional mailboxes, but will automatically configure either your Outlook Express or Netscape Communicator e-mail program for you, so that you may begin using your accounts immediately.